Staff Solution Program Manager (Hybrid)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Profile Title: Staff Solution Program Manager

Business Title: Staff Solution Program Manager

Department: Agile Delivery Office

FLSA Status: Exempt

Position Overview:

This position is responsible for the delivery of programs through a methodical approach of planning, executing, and controlling projects from start to finish. The Staff Solution Program Manager guides teams through project execution process to realize strategic objectives of the franchises they support. Use professional project management concepts and frameworks in accordance with company objectives to solve complex problems in a creative and effective way. Exercise a balance of independent judgment and group organization in developing methods, techniques, and evaluation criteria for obtaining results.

Responsibilities

• Responsible for planning, program management, and on time delivery of strategic priorities supporting the franchise programs across multiple ARTs.
• Build and maintain overall detailed project plan, Gantt chart, status updates, and RAIDE Register (Risks, Assumptions, Issues, Dependencies and Escalations) integrating all cross-functional workstreams.
• Maintain and update project schedule and dependencies integrated with Agile teams, ARTs, and Solutions PI Plans
• Lead release-based program core team and steering committee meetings for assigned program(s)
• Lead project-related activities of project team members, providing guidance on conformance to established computer systems validation procedures.
• Identify and assess mitigation options for program risks and issues, and escalate as needed to ensure program success
• Assist Business Process Owners and core teams in problem solving and scenario analysis to assess impact of change requests
• Provide input to Agile teams and ARTs review during PI planning and assess impact of PI Planning output to overall plan
• Adhere to all regulatory agency standards, company quality standards and corporate policies.
• Must be able to travel domestically and internationally as business needs demand.
• Perform other duties as required.

Key Decision Rights

• Contributes to 24-month program roadmap & supporting detailed integrated project plan, identification and communication of major programs risks, issues, and blockers impacting overall program delivery
• Influences program timelines, budget, and priorities, change management of any changes impacting overall program timeline

Required Leadership/Interpersonal Skills & Behaviors

• Strong influence management skills – track record of influencing behaviors
• Excellent communication, collaboration, problem solving, and people skills
• Desire to learn and to help teams continuously improve
• Courage to challenge & advise various stakeholders, including senior leaders

Required Skills and Competencies

• SDLC and Infrastructure Program Management experience
• Agile/SAFe certification and transformation experience
• Project management certification preferred
• Experience leading development, testing, and launch of hardware, software, and cloud systems
• Experienced working with Agile teams to develop and launch strategic programs against concreate deadlines
• Knowledge of computer systems validation and QMS compliance
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
• Proficient in the following computer software applications: MS 365 Suite (Word, Excel, PowerPoint Project, Outlook, Teams), Miro, Smartsheet, SharePoint, Timeline Pro
• Helpful to have working knowledge or familiarity with:

- Agile applications (Jira & Confluence)

- CRM Environments (SalesForce, Marketing Cloud)

- ERP system (SAP)

- Integration (Mulesoft)

- PLM & QMS applications (Arena)

- PPM tools (Clarity)

Education and Experience

• Bachelor's Degree
• At least 10 years of overall work experience in a technical discipline and 5 years of demonstrated experience in a program management role
   

Additional Information

• The position can be remote, hybrid or in-person at our Acton or San Diego office.

• Travel is estimated at 10% but will flex depending on business need.

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid