Staff Technical Program Manager

THE CHALLENGE

Eventbrite is maturing its program management practice to help deliver its strategic vision for its customers. As the leader in the mid market event management and ticketing industry we want to pivot to a new post pandemic world. The Program Management Office is part of the engineering organization and focuses on enabling delivery of market defining features while helping the development teams retool and refresh its technology stack. TPMs in the team are part of the challenge to influence the engineering organization on adopting new delivery practices.

THE TEAM

The TPM team at Eventbrite is responsible for the delivery of key engineering features that drive customer success. This team is responsible for identifying and removing blockers and bottlenecks that impact the software development teams across geographies. They facilitate prioritization workshops to ensure alignment between product engineering marketing R&D and other teams. TPM’s also help bring visibility into the software development production pipeline by publishing metrics and trends. TPM’s eliminate friction within and in between teams by continuous process improvement and influencing behaviors that breed success.

THE ROLE

As a Staff TPM this individual will help in defining and prioritizing the backlog at the strategic level. They will partner with engineering managers directors and engineers to understand the technology as well as the deliverables at the tactical level. This Staff TPM will put together the metrics required to keep track of all deliverables they are assigned. This individual contributor should be fluent in Agile methodologies and development tools and technologies. The Staff TPM will be ready to deep dive into team activities in order to resolve issues with process or behaviors. They will take ownership of their team deliverables eliminate blockers identify risks and mitigations while empowering teams to do their best work.

THE TECH STACK

We are moving from a centralized monolithic architecture to a decentralized micro services architecture. This means changes to a lot of technologies that are currently in use across engineering. This also means changes to our CICD pipeline and the way we manage our source code. In addition to the move to microservices we are also moving to AWS managed solutions as opposed to solutions that are self managed. So switching from MySQL to Aurora and self managed Postgres to DynamoDb. This Sr. TPM will help roll these changes out across all teams and help drive Agile maturity in the infrastructure team.

THE SKILLSET

• 4+ years of program management experience ideally in cloud technologies

• Comfort in leading sprint ceremonies like scrum of scrums sprint reviews etc. (>3 years)

• Strong experience with Jira (>3 years) or equivalentAgile tools

• Experience working with teams across geographies

• Deep understanding of web applications and CICD processes

• Bachelor’s degree or better in a technical field (CS/Math/Stats/Engineering)

BONUS POINTS FOR

• Previous experience in software development or devops or QA is nice to have

• Experience with AWS or Azure based delivery is nice to have

• Microservices or Web API delivery experience is nice to have