Staff Technical Support Engineer (Hybrid)

Work Flexibility: Hybrid

Who we want:

Engineers who are inquisitive and passionate about exploring a variety of technologies

Analytical thinkers with strong troubleshooting and problem-solving skills

Engineers who are passionate about providing superior customer service

People with the ability to see challenging problems as opportunities to discover something new

Someone with a strong desire to develop the skills necessary to maintain and troubleshoot diverse technologies

What you will do:

As a Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed.

You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web.

Please note that this is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.

What you need:

• BA in Computer Science or related field, or 6 years equivalent
• MCSA or MCSE Certifications desirable
• 5+ years' experience in customer technical support working in a hosted app environment
• MS Windows or Red Hat Enterprise Linux (RHEL) system administration knowledge
• Demonstrated experience with Tomcat or Apache and web service troubleshooting
• Proven experience working with Windows service and performance troubleshooting
• Knowledge of tools such as Command line, power shell, performance monitor
• Strong ability with log analysis, correlating multiple log types for deep dive analysis
• Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
• Solid understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) understanding of authentication protocols such as LDAP and 802.1x
• Knowledge of and prior utilization of Cloud Services such as Amazon Web Services or Microsoft Azure, Wireless (802.11 a/b/g/n) infrastructure systems a plus
• Working knowledge with SIP, PBX/telephony systems or related system equipment
• Strong understanding of relational database systems and SQL scripting

#IND1

$73,100 - $117,200 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.