Staff Technical Writer

Millions of people use Checkr products every day. Our goal is to enhance their journey through expertly designed documentation. We’re looking for a Staff Technical Writer to join our Product Design team. Reporting to the Content Design Manager, you’ll help to grow and strengthen our documentation and content design practice. You’ll have the opportunity to shape how we communicate about our products, capabilities, and fair chance hiring mission by demystifying the background check process.

Learn more about our team at design.checkr.com. 

What you’ll do:

• Partner cross-functionally with Product, Engineering, Design, Operations, Legal, and Marketing teams to determine user needs, redefine communication standards, and develop scalable solutions.
• Create product documentation, release notes, user guides, and API documentation.
• Guide our users to the appropriate learning content, marketing material, and technical details they need to feel empowered throughout the background check process.
• Improve wayfinding and information architecture for all Checkr content--from ordering background checks and making decisions about candidate results to supporting developer and partner integrations.
• Lead content reviews with key stakeholders, identifying how content fits together, what users need next, and how to evolve our experiences.
• Embrace a data-driven approach to identify gaps in our content and propose measurable improvements.
• Ensure consistent use of terminology and patterns across internal and external documentation.

Who you are:

• Systems thinker with demonstrated ability to bring clarity and consistency to product documentation
• Passionate champion for the user 
• Self-described content designer or content strategist who incorporates business considerations into your deliverables
• Excited about improving employment opportunities for people with criminal histories
• Interested in joining a fast-paced startup environment with lots of autonomy and flexibility to be creative
• Self starter who’s comfortable with ambiguity 

What you have:

• 6+ years of tech writing experience and previous experience driving impact at the staff level 
• Experience building documentation using text, diagrams, illustrations, and/or prototypes to support the user journey
• Ability to synthesize insights across users to inform overall strategy
• Proven experience working on complex products, systems, and dashboards
• Familiarity with UX principles and content design/governance 
• Fluency in accessibility, localization, and internationalization standards and best practices
• Strong knowledge of Atlassian suite (Confluence, Jira, etc.), Google Suite, and other content/project management tools
• Bonus points for experience with enterprise SaaS platforms and B2B products
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What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

*The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $122,825 - $144,500. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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