Startup Program & Experience Lead

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge projects meetings and AI tools live side by side so work feels faster clearer and less fragmented. Millions of individuals small teams and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft humanity and building things that last — not just shipping the next feature but setting a standard for how modern teams (with humans and agents working together) think and execute.

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs Notion provides one place for teams to get everything done seamlessly connecting docs notes projects calendar and email—with AI built in to find answers and automate work. Millions of users from individuals to large organizations like Toyota Figma and OpenAI love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays Tuesdays and Thursdays our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience helping startups successfully adopt Notion engage with the platform and realize value early in their journey.

Working closely with the Head of Startups this role combines program management customer experience lifecycle engagement and operational execution to improve startup activation engagement conversion and retention across the region.

This person partners cross-functionally with Marketing Product Customer Success and Partnerships teams to create scalable startup programs onboarding experiences and engagement initiatives that support long-term business growth.

This role is ideal for someone who enjoys building systems and experiences at scale while remaining deeply connected to customer needs and operational excellence.

• Improve startup activation engagement conversion and retention across the regional startup funnel.

• Build and manage scalable onboarding and lifecycle programs for startup customers.

• Create startup-focused educational onboarding and engagement experiences that help customers realize value quickly.

• Identify friction points and improve the startup customer journey.

• Support the execution of startup initiatives campaigns events and ecosystem programs across the region.

• Track and analyze program performance customer engagement and operational metrics to improve conversion and ARR over time.

• Help to build the Startups 2.0 operational frameworks creating an automated scorecard to identify top startups and provide a high-touch customer experience.

• Experience in program management customer experience customer success growth operations or startup-focused roles.

• Strong organizational and project management skills.

• Ability to manage multiple initiatives and priorities in fast-moving environments.

• Strong customer empathy and operational mindset.

• Comfortable working cross-functionally across Product Marketing Partnerships and Customer Success teams.

• Data-oriented mindset with ability to identify patterns friction points and improvement opportunities.

• Strong written and verbal communication skills.

• You don’t need to be an AI expert but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• Experience working with startups or startup ecosystems.

• Experience with onboarding lifecycle or customer engagement programs.

• Familiarity with product-led growth environments.

• Experience building scalable operational processes or customer programs.

• Passion for AI productivity tools and the future of work.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description we still encourage you to apply. If you’re a builder at heart share our company values and enthusiastic about making software toolmaking ubiquitous we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco or New York City the estimated base salary range for this role is $174000 - $205000 per year.

By clicking “Submit Application” I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144.

#LI-Onsite

You don’t need deep AI expertise for every role but we do expect every Notino to be intellectually curious drawn to tinkering and discovery and excited to use AI as a real collaborator in their work. For some roles AI fluency is a core requirement — when that’s the case we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better move faster and build more creatively.

We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed we still encourage you to apply.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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