Station Mgr II - 90127190 - Los Angeles

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak's sole and absolute discretion.

SUMMARY OF DUTIES:

The position will manage and directs all passenger and train-related activities involving station operations, ensuring an efficient passenger-focused and well-organized operation in compliance with Amtrak and regulatory policies and procedures. Manage employees involved in providing service to passengers that may include boarding of trains, red cap, checked baggage, ticketing, dissemination of passenger information including operation of passenger information systems, assist passengers requiring assistance, cleaning, and maintenance of station facilities. Ensure safe and efficient station operations, optimizing employee contribution, passenger service and on- time performance, while providing appropriate levels of leadership in all areas. This position will also be responsible for responding to and addressing customer needs and issues both in a face-to-face interaction as well as formal correspondences. Support and provide efficient management and oversight for stations related to budgets, staffing, payroll, a variety of support services, such as uniforms, etc., that maximize the provision of passengers and achieve financial and service delivery goals.

ESSENTIAL FUNCTIONS:

• Oversee and direct station service operations conducted through an assigned area of the division to provide the highest level of passenger satisfaction and achieve optimum customer satisfaction.
• Manage and monitor processes related to passenger interaction and entraining/detraining to ensure safe and satisfied passengers and employees and achieve on-time performance standard levels.
• Encourage and enforce staff compliance with corporate policies and procedures relative to customer service and recovery, accounting procedures, safety, security, and environmental protection requirements, as well as uniform and grooming standards.

MINIMUM QUALIFICATIONS:

• Must have demonstrated knowledge and experience in station operations, ticketing, baggage and express, building maintenance, service delivery, passenger handling, and TCU labor contracts.
• Preferred some direct experience managing large, multifunction, customer service operation.
• Direct experience leading a small multi-faceted and diverse workforce serving a diverse clientele.
• Demonstrated ability to lead a successful passenger and occupational Safety program.
• Demonstrated ability to work effectively in fast-paced environment and to quickly re-focus attention to accommodate shifting train, service, and passenger priorities.
• Demonstrated knowledge of Amtrak policies and procedures.
• Demonstrated leadership, supervisory, customer service, conflict resolution and problem-solving skills.
• Must have experience with Amtrak business systems.
• Must have prior satisfactory job performance.

MINIMIM KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have knowledge of safety programs.
• Must have strong organizational skills.
• Able to monitor employee performance.
• Able to create reports to illustrate job performance.
• Prior work experience in dealing with various unions.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in business or related field or equivalent work experience, training and/or education.
• Some service experience.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $95,000 for the Station Mgr l position and $100,000 for the Station Mgr ll position. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:159586

Posting Location(s):California

Job Family/Function:Transportation

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.