Strategic Account Director

Company Description

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

We are seeking a Strategic Account Director to join our team remotely in the USA. This role involves developing and sustaining the team responsible for fostering relationships with our global strategic clients, ensuring long-term sustainability.

Responsibility:

• Develop and execute the go-to-market strategy and goals for the account, identifying key relationships and new business units for expansion
• Develop and maintain relationships at the C-Level in the account
• Work with the partner community to advance account strategy
• Drive the Strategic Account planning process that results in deeper relationships and continually greater use of our services
• Plan Strategic Account gross profit growth, sales bookings, and long-term backlog. Collaborate with peers (in delivery) to maintain the client NPS at target levels and take/recommend action when necessary
• Build and lead cross functional team under your control as well as other virtual team members including the sales team, partners, success manager, and delivery team in achieving account plan strategy and recommended communications with the client
• Ensure compliance with all management reporting requirements and monitor work according to company policies
• Collaborate with and support the delivery team to meet project goals and assure client success
• Work with marketing related to events, press releases, and publications about the client
• Own the forecast and pipeline for the client
• Perform regular planning and reporting as reasonably established by the company (e.g. provide reports as defined in the Strategic Account Plan, review HPA financial reports, collaborate with finance to ensure a quality financial outlook, and ensure quality data in the CRM)
• Will have deep knowledge and relationships within the account

Qualifications

• A proven successful past experience in a similar assignment. Successful past experience leading global business growth in IT services, outsourcing services, professional services, team extension, and/or other technology-related services.
• Relentless in the execution of growth plans and achieving goals. Able to solve a wide range of difficult problems in imaginative and creative ways, exercising judgment within broadly defined practices and policies.
• Ability to learn quickly. Excellent judgment, negotiation, and closing skills. Strong communication skills – ready to understand and interpret, clarify and ensure that the client’s requests are heard and understood.
• Strong knowledge of the IT services industry and outsourcing, and professional services business model.
• Background in the Contact Center and CX space with knowledge of Genesys, Five9, Google CCAI, and other like technologies. 
• Mastery of the sales and success management process, strong communication skills, and the ability to interact with engineering and management, from staff to the C-Suite.
• Data-driven leadership skills with a multi-layered understanding of business economics and drivers.
• Team leader and builder. Superior organizational skills.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.