Strategic Account Executive - Financial Services Vertical - Remote

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

You will report to the VP of Sales. You will establish and lead a new business pipeline to see focused growth predominantly from existing clients and entering into new markets and lines of business within the Financial Services vertical.

• Be responsible and accountable for managing the customer P&L's (within LivePerson) ensuring it meets/exceeds LivePerson revenue and EBIT goals. This includes improving efforts to ensure LivePerson is supporting the customers in the most efficient and cost-effective manner while ensuring contractual commitments and Service level agreements are met.
• Cultivate customer relationships at all levels that strengthen, broaden and deepen LivePerson reach and coverage as measured by increased profit, client satisfaction, and recognition from customers that LivePerson is a trusted strategic partner.
• Lead weekly business and strategy updates with your manager and team
• Maintain subject matter expertise on LivePerson technology, all supporting services, and best practices and communicate all offerings and product enhancements to customers
• Participate in innovation projects and operating plans to inspire creativity, growth, and across LivePerson and with the customers.
• Advocate industry and customer needs, feature requests, and goals within the LivePerson organization to support the prioritization and investment in innovation that keeps Liveperson ahead of the market
• Manage customer contracts, amendments, and contract renewals
• Help monitor customer volumes, forecasts, and order conversion
• Build all customer communication, new solution awareness, solution adoption, and best practice expertise
• Become an expert on the customer's industry and business to ensure we are bringing to our customers the best solutions and programs
• Collaborate with internal departments to ensure that customer issues are dealt with

• Account executive and management experience in the SaaS, management consulting, software, or technology environment
• Experience working with C-level Client executives
• Client relationship, team leadership, and delivery skills throughout all levels of an organization.
• Data analysis and modeling expertise
• Experience driving change with clients

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.