Strategic Account Executive - FinTech

Because you belong at Twilio

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive.

Who we are & why we’re hiring

At Twilio we’re shaping the future of communications all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location you’re part of a vibrant diverse team making a global impact each day. As we continue to revolutionize how the world interacts we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to lead relationships with our Mid-Market and Enterprise Financial Services and Fintech customers who consume our messaging voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive you will drive highly analytical and consultative sales cycles with customers that are running large scale global competitively sourced compliance-heavy use case-specific businesses. This role is highly cross functional and your success will depend on building deep partnerships across product management finance support and operations.

Responsibilities

In this role you’ll:

• Manage and expand some of our most important Financial Services and Fintech customer accounts.

• Develop drive and execute account strategy to consistently deliver strong revenue gross margin and gross profit results.

• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.

• Serve on a cross-functional account team with representatives from product finance support and services teams.

• Run a disciplined forecast consistently achieve goals and present guidance to executive management.

• Run highly consultative sales cycles with our largest customers with a focus on deep discovery listening to customer needs and being an effective champion for their point of view in the organization.

• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM Salesforce

• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Possess a total of 8 years of sales experience with a minimum of 3 years dedicated to major account or strategic sales.

• Demonstrate expertise in managing or leading quantitative highly analytical products and solutions for customers.

• Accountable for relationship management cross sells upsells and solutions consulting.

• Comfortable working with business and highly technical leaders while influencing their understanding and building supportive partnerships.

• Analytical account development strategy based on using data to find opportunities and prove value.

• Demonstrated track record of managing business forecasts and financial models.

• Entrepreneurial mindset with appetite to define process and build programs.

• Record of delivering revenue and gross profit results especially for large-scale and enterprise customers.

• Excellent verbal and written communication skills.

• Bachelor’s Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies including CPAAS SMS aggregators carriers or global communications platforms.

• Domain expertise from a highly quantitative industry such as financial services Fintech investment banking security or commodity trading especially in non-standard segments.

• Software SaaS CPaas or PaaS selling experience.

Location

This role will be remote based on the West Coast or Chicago area ideally.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role up to 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

*Please note this role is open to candidates outside of Colorado California New York Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $125280 - $156600

• Based in Washington D.C. or California (outside of the San Francisco Bay Area): $132240 - $165300

• Based in New York Washington State or the San Francisco Bay area California: $139200 - $174000

• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location within the state.

Applications for this role are intended to be accepted until November 6th 2024 but may change based on business needs.