Strategic Account Executive, Healthcare

Anywhere in the USA    

About Us

At MaestroQA, we believe the quality of your customer experience (CX) defines the quality of your brand …and so do our clients. From Etsy to Shopify, DoorDash, Zoom, Zendesk, and more– we're on a mission to create amazing customer experiences globally. 🌎

MaestroQA is a modern CX Management software that powers customer loyalty. We give organizations unfiltered visibility into their customer experiences to drive quality improvements and uncover coaching opportunities.

We're ~70 employees, with strong customer loyalty, growing revenue, exciting product innovation, and only just scratching the surface of our potential. We raised a Series A to help us accelerate our growth. Join us in building the future of CX, we're just getting started. 🚀

We strive to bring together a highly diverse group of individuals who all have a shared mindset for success.  We’ve found that Maestro isn’t a place for the faint of heart. It’s a place for:

The passionate 🔥 - people who see their work as more than just a job, and are always looking to refine their crafts.

The builders 🔨- people who are resourceful, enjoy creating something from nothing, and are energized by building the roller coaster while riding it.

The self-starters 🙋- people who are intrinsically motivated, proactive + autonomous, and operate with an entrepreneurial mindset.

The agile ⚡ - people who embrace change + ambiguity as constants and who experiment + adapt with speed and efficiency.

The fighters 🥊 - people who are scrappy, relentless in the face of a challenge, and always operate with the underdog mentality.

The team players 🤝 - people who leave their egos at the door, are allergic to the “it’s not my job” mentality, and put our customers and team ahead of themselves.

The thinkers 🧠 - people with insatiable curiosity, who approach their work thoughtfully, do their homework before asserting opinions, and use data to make decisions.

The truth-seekers 🔬 - people who don’t take things at face value, and are willing to debate complex and nuanced truths but ultimately put pride aside and commit to the best decision for Maestro and our customers.

The innovators 💡- people who think outside the box, challenge the status quo and strive to solve problems creatively.

The accountable🪞 - people who are self-aware and reflective, and first look inward before making excuses or pointing fingers.

The critical  🔍- people who don’t shy away from giving or accepting feedback, even when it’s unfavorable, and look at everything with a discerning eye because they know the battle is won in the details.

The positive 🌈 - people who live life with a glass-half-full mentality, and believe that imperfection and challenges exist to make them stronger.

Sound like you? This could be the home you’ve been looking for… (we’ve been looking for you too!)

• Manage prospects from lead to close
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
• Cultivate lasting relationships with customers in the healthcare space
• Engage and educate senior executives on the importance of Quality/CX insights and validate Maestro as the leader in this new market
• Partner with the Sales and Customer Success leadership teams to develop account-based sales strategies to uncover value for all go-to-market department leaders

• 15+ years of relevant Healthtech sales experience 
• Deep relationships with IT buyers inside of healthcare organizations (IDNs, hospital systems, physician groups, pharmaceuticals, payors, etc.)
• Demonstrated experience navigating through a complex sales cycle 
• Experience leading technical presentations/demos and owning the full customer lifecycle from prospect to close 
• Excellent verbal and written communication skills
• Experience in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)
• Experience selling in a competitive market
• Ability to create your own sales pipeline 
• Strong qualification skills & experience in value-based selling ( (MEDDIC, Challenger Sales, Command of the Message, etc.)
• Similar sales motion/process with the ability to manage a complicated POC sales cycle
• Continuous, substantial, and shown success in complex sales cycles (champion building, multiple economical buyers, running successful POC’s, etc.)

Compensation: up to $400,000 USD OTE depending on experience

Our value proposition for you as an employee is more than just the standard benefit package. The biggest perk, by far, is stepping into a ground-floor opportunity with tons of upside.

• Flexible Working Arrangements: In-office (NY or LA), hybrid, or 100% Remote
• Remote Stipend: One-time stipend to equip home office
• SWAG! We love swag; you’ll get a stipend to start your collection + access to an on-demand swag store
• Offsites: Quarterly offsites (team + full company)  in unique locations to foster team-building
• Career Growth: Hands-on coaching, exposure to stretch projects, internal mobility, investment in learning + development
• Compensation: Competitive base salaries + incentive compensation
• Equity: All employees are granted stock options upon hire and as performance incentives (We recently raised a Series A!)
• Benefits: Highly subsidized Medical, Vision, & Dental Coverage (up to 100% depending on plan)
• Time Off: Unlimited PTO & Paid Holidays
• Team: Supportive, committed, high-performing colleagues