Strategic Account Executive, NAM

Description
Hi, we're UserZoom! We help companies get the User Experience(UX) insights they need to deliver great digital experiences at scale through our all-in-one software platform and professional services teams.
We believe that every company will be a digital experience company and we want to help make those digital experiences better. We do this by providing UX insights to our customers that include many of the world's largest brands so they, in turn, can improve the experience they give to their customers.
Check out more info here: www.userzoom.com
As our Strategic Account Executive, you'll be responsible for growing our footprint and the value we bring to our highest potential customers, all whilst focusing on both customer retention as well as new business generation. You'll execute strategic account plans for current customers in collaboration with a dedicated account team.
Here's some other responsibilities you'll have:

• Delivering against a new business quota within our highest-potential customers
• Growing and retaining customers within their customer base
• Developing strategic account plans in collaboration with the account team
• Build groundswell and build consensus between multiple groups to drive enterprise deals
• Execute upon a strategic account plan to grow our business and value, visibility, usage, and adoption
• Managing and build a strong expansion pipeline
• Work closely with an account team to deliver against a strategic account plan
• Expanding visibility into the C-suite and Sr. Management
• Executing end-to-end sales cycles - Prospect, qualify, develop, close & grow customers
• Delivery
• Creating and delivering accurate sales forecasts
• Be a trusted advisor and be able to provide solutions to business challenges that are mutually beneficial.

The Strategic Account Executive reports to the VP of Strategic Accounts.
Requirements

• You'll be a fantastic, successful and proven SaaS sales person with a history of exceeding quota performance & account retention goals
• You'll have sold large deals ($1M+) within multi-matrixed enterprises and successful retained large ($1m+) accounts
• User Experience domain expertise is highly valued - UX Research experience highly valued
• Experience building consensus and groundswell within large enterprises
• Experience with strategic consultative selling into UX, Insights, Digital/Online Marketing, and Product teams
• Experience developing strategic account plans for growth & customer retention
• You'll have lead account teams to include AM/CSM, SDR/BDR, Delivery & Marketing teams
• Experience delivering strong business cases, QBR/EBRs and success plans with current customers
• Exceptional interpersonal and communication skills
• Self-starter, with demonstrated ability to succeed in a fast-paced environment
• Strong team player and competitor who likes to win as a team
• Able to travel ~ 30%

Benefits
Here are some of the benefits you can enjoy as part of the UserZoom family:

• 15 PTO days per year, on accrual basis
• 10 Paid Holidays & up to two 2 Floating Holidays (dependent on hire date)
• Your birthday off!
• 401k, with match
• Health Benefits: Medical, Dental and Vision
• • Medical: UZ pays 90% for employees
  • Dental UZ pays 100% for employees
  • Vision: UZ pays 100% for employees
  • Up to 75% for dependents
• Flexible Spending Account
• Health Savings Account
• Commuter Benefits
• Basic Life Insurance
• Long- Term Disability
• Short- Term Disability

We seek insight from all people
At UserZoom, we're all about recognising the insights that different people bring to our company - it's what makes us so successful. We know the value and innovation a diverse group of people can create and that's why building a diverse team is a priority for us, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective.
We're on a continuous journey to improve how we recognise & evaluate each person's skills and how each individual can enhance our culture & values. We are committed to being consistent in how we shortlist, assess, hire, onboard, reward and promote based on merit.