Strategic Account Manager

Company Overview:

Coursera was launched in 2012 by two Stanford Computer Science professors Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world with 129 million registered learners as of June 30 2023. Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials including courses Specializations Professional Certificates Guided Projects and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees citizens and students in fields such as data science technology and business. Coursera became a B Corp in February 2021.

Job Overview:

The Strategic Account Manager will be the key liaison between Coursera and its diverse range of industry and university partners ensuring that partner content performs well and meets both business and academic objectives. This role involves managing relationships optimizing content performance and driving long-term engagement and growth making it a pivotal part of Coursera’s mission to deliver impactful learning experiences.

Responsibilities:

• Serve as the primary point of contact for assigned partners maintaining a deep understanding of their goals needs and expectations.

• Build strong relationships with both industry and university partners aligning on business content needs and academic objectives to drive mutual success.

• Provide data-driven recommendations to partners for content improvements and optimizations ensuring relevance and effectiveness on the Coursera platform.

• Collaborate with Product Marketing Data Science and other internal teams to ensure partner content is well-supported and effectively promoted across the platform.

• Provide partners with regular performance reports detailing key metrics successes and areas for improvement.

• Identify and pursue opportunities for partnership expansion such as new content offerings or additional collaboration models that align with partners’ strategic goals.

Basic Qualifications:

• 5+ years of experience in partner success account management or relationship management ideally in the edtech or B2B sector.

• Strong track record in managing and nurturing partner relationships with a focus on content performance optimization.

• Proficiency in analyzing performance metrics and using data to inform strategic recommendations.

• Excellent communication problem-solving and interpersonal skills with the ability to engage partners effectively.

Preferred Qualifications:

• Familiarity with online education content industry trends and academic objectives.

• Experience collaborating cross-functionally with product marketing and data teams to drive partner success.

• Strong organizational skills and the ability to manage multiple partners simultaneously.

• Comfort with CRM and data management tools (e.g. Salesforce Tableau).

If this opportunity interests you you might like these courses on Coursera:

• Solving Complex Problems Specialization

• Strategic Leadership and Management Specialization

• Influencing: Storytelling Change Management and Governance Specialization

• Generative AI for Leaders

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