Strategic Account Manager

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn't just grown a company; we have started a movement that will mainstream cannabis enjoyment for the world.
The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.
In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco's corporate culture is built on a team laser-focused on working together to realize the company's mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.
What's The Role About:
Puffco is currently seeking an articulate, enthusiastic, self-motivated, driven, and ambitious Strategic Account Manager who is committed to nurturing our key accounts. You will utilize your extraordinary communication skills and passion for problem-solving to connect with customers by phone or email while establishing trust and strong rapport. Our Strategic Account Manager will serve as our primary liaison to our wholesale clients as well as play an instrumental support role in our sales and customer service team. You will be responsible for nurturing client relationships, managing our existing customer base, and developing a pipeline of new accounts for our growing business. You will be responsible for handling business and confidential situations in a discrete and mature manner.
Some things you will be responsible for:

• Retain and nurture top key accounts by being a strategic and consultative partner.
• Develop deeper client relationships through building trust and engagement.

• Drive account strategy in your territory.
• Grow existing book of business through daily prospecting efforts.
• Provide prompt, excellent customer service and support via email and phone on a daily basis.
• Review unfulfilled orders, identify issues and correspond with customer service and fulfillment teams to resolve them; keep customers informed of shipping status.
• Follow up with existing clients for payment, restock, and product recommendations.

• Prepare quotes, collect payments, and follow-up on shipment deliveries.
• Work with sales management regarding appropriate client coverage.
• Update customer records in CRM as required.
• Contact customers to answer basic procedural questions and to gauge their level of satisfaction.
• Collaborate with sales team to monitor active purchase orders and make sure that orders are completed and processed on time.

• Handle customer complaints calmly and professionally. Report any service issues or customer support inquires to Account Executive.
• Maintain a high level of service to existing accounts by timely processing of orders.
• Follow up with clients on Puffco's backorder list when parts come back into stock.

Some qualifications and skills we need you to have:

• 3-5+ years' experience working in a similar role
• Strong internal and external communication skills
• Proven strategic thinking and leadership skills
• Advanced troubleshooting and multi-tasking skills - ability to manage multiple projects at once, establish priories, and achieve strong detailed execution
• Independent and motivated individual with the ability to convert direction, coaching, and feedback into an action plan

• Experience working with ERP and/or CRM systems
• Experience using and multi-tasking within the Salesforce platform
• Passion for customer success and value creation
• Intermediate knowledge of Microsoft Office Suite
• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes

• Ability to function at a high level in either a team environment or independently
• Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
• A polished individual who likes a challenge and can contribute their talents to our team environment

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment
• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
**Additional information about our company can be found at www.puffco.com.
Follow us on Instagram @Puffco.