Strategic Account Manager

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

About the Role:

At Tulip, the Strategic Account Manager will understand customer outcomes through direct and regular engagement with the customer’s technical and executive teams, and the ongoing analysis of product engagement data. As a Strategic Account Manager, you will lead quarterly business reviews with strategic accounts. The resulting insights will drive our onboarding, ongoing adoption, and retention strategies as well as feed the product road map.

You will be involved in all aspects of support, account management, demonstrating the product, educating customers, and more. As a company obsessed with its customers, Tulip team members look to our customer teams for input across key decisions.

About You:

You like to solve problems. Amid uncertainty, you see opportunity. You are eager to figure out why things are broken and turn your learnings into improved processes. People tend to describe you as a hard worker, but you would say any job that’s worth doing is worth doing well because you care. You are curious and excited to learn about new and old technologies powering a modern factory. You are a good communicator able to relate to both management and front-line engineers. You are able to Google your way out of most problems, and understand that every customer sees the world a bit differently. 

What skills do I need? 

• Background or experience in engineering or manufacturing
• 7+ years of experience in Customer Success, Account Management, or another client-facing role
• BA/BS
• Experience working with complex, multi-divisional, multi-national accounts/clients
• Proficient written and verbal communication skills (English fluency required)
• Comfortable in ambiguous situations and strives to design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Ability to travel

Key Responsibilities:

• Deliver and communicate ROI for our customers, throughout the customer lifecycle
• Provide insights and guidance to customers to ensure that they get the most out of the platform with the aim of helping drive ongoing adoption and ensuring renewals
• Being the trusted partner for the customer on the use-case and product functionality
• Quarterback engagement plans across various cross-functional teams at Tulip, on behalf of the customer

Key Collaborators:

Sales, Product, Engineering, Marketing, Services

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: 

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.