Strategic Account Manager

This position is responsible for campaign performance and onboarding with new customer's digital programs, monitoring ad performance and communicating with Managers, Account Executives and Customers.

POSITION RESPONSIBILITIES:

This position will assists in onboarding a new campaign and developing strategies to meet customer objectives, revenue and profitability and work closely with Sales, Operations and Finance to implement and report progress of strategies and tactics. Responsibilities include (but are not limited to):

• Reviews and completes all orders submitted by Sales and ensures compliance in regard to policies and procedures related to products purchased, extension of credit and confirmation of products sold
• Contacts each customer after standard product activation for dashboard log in, review of reporting tools, product overview and training, as well as establish future follow up call scheduling
• Actively monitor, analyze and communicate results of product performance
• Utilize performance data to make recommendations to customer campaigns and identify additional opportunities
• Has the knowledge and familiarity with accounts to analyze data and produce reports based on that data
• Prepares and delivers communication on campaign performance to customers
• Focus on activities that drive customer retention
• Works with other organizations to resolve discrepancies or missing campaign data
• Serves as a main point of contact to customer for any questions or issues they may have related to program and provide on-going educational information.