Strategic Account Manager

Role Overview

The Strategic Account Manager will be responsible for creating and managing high-impact customer relationships, maintaining account health, managing renewals and upsells, providing product feedback, and being a customer advocate. The Key Account Manager demonstrates a thorough understanding of Nayya’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle.

The ideal candidate will be adept at building strong relationships with strategic, million-dollar+ customers. You will be able to identify needs and requirements to promote Nayya’s solutions and achieve mutual satisfaction.

Requirements

• Actively foster and manage the success of a high-touch portfolio of strategic clients
• Acquire a thorough understanding of key customer needs and stakeholders
• Expand the relationships with existing customers by finding and leveraging opportunities for our solutions to aid them in their business objectives
• Drive engagement & adoption and foster enthusiastic, passionate clients
• Own client NPS, churn, retention, and growth; responsible for customer satisfaction, retention, and expansion of existing accounts
• Build and conduct executive business reviews (QBRs), listening to customer feedback and discovering areas of improvement
• Identify client candidates for case studies and collaborate with Marketing on their stories of success

What You’ll Bring

• 10+ years of Account Management experience, 2+ years of million dollar account management experience. 
• 5 years of experience in renewing and expanding products within existing customers
• Expertise with insurance, benefits, healthcare, or HR Tech trends
• Willingness to work and make decisions in a start-up environment
• Demonstrated ability to consistently take initiative 
• Demonstrable experience meeting/exceeding sales quotas in a fast-paced, high-velocity sales environment
• Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
• Adept at understanding and articulating products, and mapping the respective value propositions to customer needs
• High attention to detail and a consultative, highly tailored client experience
• Willingness to travel on occasion for client meetings 

The salary range for New York based candidates for this role is $135,000- $155,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience. 

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