Strategic Account Manager

Description Obsess is an experiential e-commerce platform, that enables retailers to create 3D 360 VIRTUAL STORES on their websites. We are a managed SaaS platform and have created proprietary patent-pending technology to deliver beautiful and fast web VR shoppable experiences. Our customers are large brands and retailers across fashion, beauty, and various other verticals.
We are a startup based in New York City, backed by Village Global (fund backed by top tech entrepreneurs including Jeff Bezos, Mark Zuckerberg, Bill Gates, etc), Jump Capital, The VR Fund, Techstars and more. Our founder & CEO is an MIT alum who was formerly an engineer & tech lead at Google for 5 years and then led product at Vogue.
You can learn more about our platform here: https://obsessAR.com
You can read more about us on Forbes: https://www.forbes.com/sites/kristinlarson/2021/06...
The Role
We are looking for a highly driven, entrepreneurial Account Manager to join our sales team. You will be responsible for building and maintaining relationships with our existing clients, supporting them throughout their contracts, and for renewals. This is an opportunity to bring a compelling and innovative experience already in use at top brands to more retailers, and to work with leading fashion, beauty and lifestyle brands reimagining the future of retail. You should be highly motivated by emerging tech and highly interested in fashion, e-commerce, branding and retail. You are someone who wants to work really hard to have a big impact on growing a business and disrupting an industry. You are someone who is really good at persuading people to come with you where you lead them.
Our most important company value is hard work - we are looking for a dedicated and hardworking team member who understands what it takes to make an early-stage startup successful. And that a startup is not a 9-to-5 job. Someone who can work really fast and be flexible. Someone who wants to make a big impact by working on innovative technology.
This position is based full-time in New York City and is not remote or hybrid.
Responsibilities

• Build long-term relationships with clients from onboarding to advising them throughout their customer lifecycle.
• Coordinate with Customer Success and Product teams to ensure customers are able to optimize and appropriately leverage new features.
• Analyze sales KPIs, trends, growth/lost business, upsell opportunities and provide actionable recommendations for team improvements.
• Serve as a brand ambassador for existing and new products, developing tailored pitches to each client.
• Maintain and grow sales by identifying new upsell and cross-sell opportunities.
• Identify at-risk clients, resolve conflicts and advise them until they find success.
• Partner with sales and customer success teams to define a strategic plan and execute high performing campaigns for clients.
• Present KPIs to key stakeholders and consistently meet deadlines, remain within budget and hit sales quotas.

Requirements

• 6+ years experience working in sales, account management or project management.
• Must have experience supporting enterprise customers in a SaaS environment.
• Proven track record exceeding growth goals.
• Excellent multitasker with a keen attention to detail.
• Experience building long-term professional relationships.
• Strong written, verbal and presentation skills.
• Exceptional knowledge of digital platforms, including ecommerce systems.

Benefits

• Unlimited PTO
• Health Care Benefits (70% covered medical, dental, & vision)
• Employee Stock Options
• 401(k)
• Maternity/Paternity Leave
• Commuter Benefit
• Mental Health Benefits
• Discounted Bike Share