Strategic Account Manager

Strategic Account Manager

What We Need

Corpay is currently looking to hire a Strategic Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Nashville, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for building and maintaining strong long-lasting relationships with key accounts that lead to customer success and maximized profit. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments.

How We Work

As a Strategic Account Manager, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Nashvillle, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Serving as the primary point of contact for clients, expertly managing communication, resolving conflicts, and ensuring compliance with client deliverables and revenue goals.
• Probing analyzing, and identifying opportunities to expand the account portfolio by deeply understanding client needs, introducing new products and services, encouraging usage and growth, and collaborating astutely with the sales team for cross-selling opportunities.
• Proactively identifying and swiftly addressing issues, promptly escalating to internal support for rapid resolution.
  • Relationship Management
    • Establishing trust and rapport with clients, making them feel valued and understood.
    • Cultivating and nurturing enduring relationships with designated accounts, gaining profound knowledge of each account's key contacts, preferences, and unique requirements.

    Portfolio Growth

    • Evaluating business performance, deliver training, and provide educational resources, showcasing exceptional communication and presentation skills.
    • Making critical decisions regarding support of assigned clients, including approval of financial concessions when necessary, demonstrating sound judgment and strategic thinking.
    • Monitoring account health and initiate proactive outreach to clients to mitigate attrition and gain valuable insights during specific campaigns, highlighting a proactive and customer-centric approach.
    • Ensuring brand consistency and drive in-network growth for Partner products.
    • Actively participating in contract negotiations in partnership with Sales, General Management, and other stakeholders as necessary.

    Analysis and Expertise

    • Preparing and presenting forward-thinking solutions to maintain and strengthen client relationships effectively, showcasing strategic thinking and problem-solving abilities.
    • Ensuring success through strategic onboarding of new clients, especially those with unique or customer account configuration and reporting requirements.
    • Serving as a highly sought-after Subject Matter Expert (SME) and represent the Voice of the Customer on projects that impact the customer base, or supporting other departments when required, demonstrating exceptional expertise and leadership.
    • Actively gathering feedback through customer interactions and apply insights to elevate service quality and product enhancements.
    • Staying up-to-date with internal and external developments and suggest new ways to increase share of wallet opportunities.

    Professionalism

    • Demonstrating an intrinsic drive for continuous professional development, performance improvement, and optimal utilization of available tools, illustrating a commitment to excellence and growth.
    • Maintaining an impeccably high level of professionalism in verbal and written communication, as well as in personal appearance, representing the organization with the utmost integrity and sophistication.

    Collaboration

    • Partnering with Sales Team, particularly for clients with intricate issues requiring advanced internal tool access and permissions.
    • Demonstrating a flexible and collaborative approach to support peers, adapting seamlessly to evolving business needs and shifting responsibilities.
    • Collaborating with fellow account managers to offer backup support for assigned accounts as required, showcasing exceptional teamwork and expertise.
    • Fostering robust collaboration with internal departments to ensure account success, with a particular emphasis on product, sales, and leadership teams, promoting cross-functional teamwork and cohesion.

Qualifications & Skills

• Proven work experience as an account manager for high-value clients
• Solid experience in sales and/or customer service
• Demonstrable experience in negotiating and meeting client requirements
• In-depth understanding of performance metrics
• Hands-on experience with CRM software and MS Excel
• Excellent analytical and organizational skills
• Strong communication skills
• Ability to lead and motivate team members

• Ability to work in remote environments and in-office as required
• BS degree in Sales, Business Administration or relevant field preferred

Benefits & Perks• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

#LI-KW2 #LI-Hybrid #INDSS

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

• Job Family Account Management
• Pay Type Salary
• Employment Indicator Employee

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