Strategic Account Manager

About the role: 

Responsibilities:

• Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function 
• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
• Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
• Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
• Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
• Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
• Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

Qualifications: 

• BA/BS required
• Minimum 8 years experience in Account Management, with at least three years as a Strategic Account Manager, or similar role
• Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
• A proven track record of quota achievement and demonstrated career stability
• Excellent communication and presentation skills
• Attention to detail, strong organizational skills, and a bias for action
• A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
• Salesforce knowledge
• SaaS background 
• Analytical capabilities and the ability to tell a story with data

Salary Disclosure:

Base Salary Range: $110,000-125,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity,  comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. This position is eligible for a generous sales incentive bonus.