Strategic Account Manager, Customer Success

At CoreTrust, our mission is to redefine procurement by maximizing value through an efficient on-demand marketplace and community. We envision a prosperous world connected by seamless digital trade and we value building connections, acting nimbly, pioneering exploration, demonstrating fortitude, and driving impact.  

To support our rapid growth, we’re seeking a dynamic Strategic Account Manager. 

Reporting to the Vice President of Member Success, you will be responsible for ensuring the success of our top 1% of our members.  This critical key account management role will help CoreTrust cement our relationships in, be highly responsive to, and cultivate additional value for this strategic group of members.  Using your years of experience in key account management and masterful relationship management, you will become our members’ trusted advisor who can not only unlock resources at CoreTrust and suppliers to solve near-term challenges but also identify strategic future value opportunities with C-level customers in these member companies.

Responsibilities

• Serve as the principal CoreTrust point of contact for ~20 strategic accounts, handling member requests and resolving issues with internal support from Member Success Associates
• Construct account plans and strategies to consistently achieve year-over-year revenue increases and prevent churn in your pool of accounts
• Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Identify new value opportunities for account expansion and revenue growth
• In concert with suppliers, analyze data on customer spend patterns to help identify new areas of growth and identify potential member churn risks
• Lead all commercial phases of new value opportunities or pricing renegotiations including communication, negotiation, revisions to terms and conditions, and obtaining contract signatures
• Cultivate and maintain trusted relationships at C-level (Finance, Procurement, Supply Chain) at each member account, leveraging CoreTrust executive leadership team to help deepen connections between CoreTrust and the member accounts
• Interact with third-party suppliers and internal partners as needed on behalf of members to resolve service quality, pricing, and other issues

Qualifications

• 8+ years of experience in key account management
• Expert ability to facilitate meetings with customers and users of various levels of professional seniority
• Key Account Management experience working in procurement, supply chain, or software as a service (SaaS) Solutions preferred
• Sales background, with a track record of success in customer retention and selling
• Proven success in renewal & revenue generation (sales) execution, analyzing customer accounts, identifying churn signals, and spotting account growth opportunities
• Strong skillset in crafting and delivering value-based communications
• Expert in collaborating with external and internal stakeholders to support complex and large customer enterprises
• Strong executive presence, interpersonal skills, and credibility
• Experience succeeding in a high growth company where critical thinking and problem solving were required on a daily basis to contribute to significant business decisions

Benefits

• Competitive compensation package 
• Free individual employee medical coverage 
• Company subsidized dental and vision coverage 
• Dollar for dollar 401(k) match up to 6% of your salary with immediate vesting 
• Company-paid Short-Term and Long-Term Disability coverage 
• Employee Assistance Program to support your wellbeing and mental health 
• $1500 annual stipend for undergraduate/graduate college courses; $500 annual stipend for continuing education courses/certifications 
• Free snacks and beverages on-site
• Brand new, state-of-the-art, tech-enabled work environment in downtown Nashville
• Flexible/hybrid work culture