Strategic Account Manager - Gov

Job Description:

DataRobot is the AI Cloud leader, delivering a unified platform for all users, data types, and environments to accelerate the delivery of AI to production for every organization. A third of the Fortune 50 currently trusts our Augmented Intelligence platform. We are growing and scaling rapidly with a massive market opportunity in sight. As a DataRobot employee, you will be part of a company whose mission is clear - to change outcomes for organizations worldwide. We're at the forefront of the AI revolution, from banking to insurance to healthcare. And we need other revolutionaries to join us.

As Strategic Account Manager, you will lead engagements with our largest customers that are essential for DataRobot's continued growth and attainment of the DataRobot mission. The objective of the role is to help customers implement critically meaningful AI systems, and realize business value through their investment in DataRobot. You will lead customer-facing interactions and engage with other resources across DataRobot, such as pre-sales, professional services, support, product, and our subject matter experts to remove obstacles and accelerate the client's path to renewal and expansion.

Responsibilities

• Serve as the primary internal and external point of contact for your portfolio of existing customers
• Partner cross functionally to ensure delivery of services and products purchase, drive adoption and expansion in collaboration with sales and professional services
• Build positive relationships with economic buyers, business champions, and technical champions
• Lead delivery of the customer's initial onboarding program, as well as the commercials aspects of the renewal
• Maintain a regular communication cadence with the client, including quarterly/executive business reviews
• Drive customers to expand adoption of the platform for net new products
• Develop a comprehensive understanding of customer health and status through regular customer dialogue and by supervising health and adoption metrics
• Accountable for account portfolio retention and services attach rate

Requirements:

• BA/BS required (business or technical field preferred)
• Secret / Sensitive Compartmented Information clearance is desired but not a necessity
• 2+ years experience in management consulting; or 4+ years experience in customer success, account management, or project management
• Experience with one of more of government organizations or tech/product companies
• Exposure to AI, Analytics, Machine Learning is great but not required
• Polished communicator, technically astute, with outstanding past validated performance in project management and leadership skills.

What you get in return:

• We move fast and reward hard work. We expect results, and we love doing the work we're passionate about.
• Our employees have a voice in what we do! We continually challenge and support each other to find better, more robust solutions for customers and partners. After all, it's our customers that make us tick.
• We like to have fun along the way! We genuinely like each other and enjoy spending time together at company outings.
• We're global! We are an international company supporting international customers, and we know that regular collaboration across the globe is how the best ideas come about.
• We're committed to building a company culture where every individual can bring their full impact and reach their fullest potential. Our mission is to build a diverse and inclusive environment where dedicated people of all cultures, perspectives, backgrounds, races, genders, religions, orientations, abilities, and ages can 10x their lives.

The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

Our Core Values:

• Be You - We are co-contributors to our culture committed to diversity, inclusion, equity and a sense of belonging throughout our global community. We value each person as their authentic self and welcome honest and respectful dialogue as an avenue to greatness.
• Dream Big - We don't settle for the status quo. We always pursue the development of the next version of ourselves. We believe investment in the growth and resilience of our people is the foundation of building an iconic company.
• Be Data-Driven - We believe data-driven decision making enables innovation and execution at velocity while ensuring repeatable success. We take on the toughest challenges as we transform the world with our platform and AI.
• Better Together - We celebrate success and learn from failure as one team. We foster an aligned, collaboration-first workplace by building trust through transparency, integrity and accountability.
• Champion Customers - We empower our customers and our communities by shaping the future of trusted, augmented intelligence in order to solve their most difficult problems. We are humble, not complacent. We succeed when they succeed.

All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

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