Strategic Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Account Manager in the United States.

This role is focused on managing and growing strategic client relationships, ensuring long-term satisfaction and retention. You will serve as the primary point of contact for top-tier accounts, overseeing contract management, renewals, and proactive engagement to identify upsell opportunities. Success in this role requires strong business acumen, the ability to navigate complex escalations, and a collaborative approach with cross-functional teams. You will leverage industry insights and client knowledge to drive strategic outcomes while maintaining operational excellence. The environment is fast-paced and dynamic, offering opportunities to influence client success and shape business strategy.

• Manage long-term relationships with strategic clients, acting as the primary contact for account health and satisfaction
• Execute quarterly or annual business reviews for top-tier accounts and lead the end-to-end contract renewal process
• Identify upsell opportunities and new service needs based on client usage, industry trends, and competitor activity
• Oversee contract compliance, audits, and service level adherence, providing strategic recommendations as needed
• Serve as escalation point for client issues, coordinating with internal teams to resolve problems and implement preventative measures
• Collect and analyze client data to inform forecasts, product improvements, and strategic planning
• Provide mentorship, training, and process documentation to support team efficiency and knowledge sharing

Requirements:

• 5+ years of account management experience, managing clients at both business owner and executive levels
• Proven experience with contract management, including renewals, addendums, and amendments
• Ability to develop and deliver strategic presentations to executive stakeholders
• Strong written and verbal communication, critical thinking, and problem-solving skills
• Proficiency with Google Workspace and/or Microsoft Office Suite; CRM systems (Salesforce, HubSpot) and ticketing tools (Jira, Azure)
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
• Adaptability to change, collaborative mindset, and strong client-focused orientation
• Preferred: experience in healthcare or technical account management, SaaS sales background

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive healthcare coverage including medical, dental, and vision
• Paid time off and parental leave
• Opportunities for professional growth, training, and career development
• Collaborative and innovative work culture with exposure to industry-leading technologies
• Flexible remote work within specified eligible states
• Participation in diversity, inclusion, and community engagement initiatives