Strategic Account Manager - Partnerships

About the Partnerships Team

The Partnerships team is focused on expanding the growth of our partnerships portfolio with large messaging platforms and customer relationship management (CRM) tools to positively impact the overall health of the marketplace. Additionally, the Partnerships team works closely with different XFN partners in product, sales, success, marketing, etc. to design and execute targeted campaigns and experiments for new and existing professionals on Thumbtack.

About the Role

The Strategic Account Manager sits within the Sales organization with an indirect line into the Partnerships team. This role will serve as the primary point of contact for Thumbtack’s strategic and technology Demand partners. The Sr. Partnerships Manager role will directly impact the overall growth of the Thumbtack marketplace by creating and maintaining a framework for ensuring that a partner’s business goals, objectives, and needs are exceeded.  Improving the quality of partners on the platform, that provide an exceptional customer experience, while driving revenue for the company. 

Responsibilities

• Manage and proactively engage with a portfolio of Partners (“book of business”) that use our Demand API product, with a focus on Partner retention and Net Retention Growth YoY
• Partner with the General Manager of Demand Partnerships to identify opportunities to drive product adoption, net retention, and overall revenue growth
• Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies.
• Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
• Drive adoption of best practices to enable Partners to convert and perform more effectively as a Thumbtack partner.
• Provide API and integration guidance with partners and internal stakeholders
• Work cross-functionally with product, sales, success, and marketing teams to define, improve, and execute on our GTM strategy

What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 5+ years of experience in customer success, account management, partnerships, business development, consulting or similar customer-facing roles
• Demonstrated ability to build strong relationships and deliver a customer-centric solution
• Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
• Salesforce or similar CRM experience is required
• Technology enthusiast, positively curious, and eager to build and learn
• Proven ability to manage, utilize, and prioritize your time and efforts  

Bonus points if you have

• Experience managing a book of business and “owning” a target
• Experience working for a company offering services through an online Marketplace, and/or SaaS offerings
• Experience selling to, or working with, Publishers, Content Creators, and/or business that operate on revenue share models
• Ability to work cross-functionally within an organization to drive results 
• Understanding of API and technology tools
• Comfortable working in a highly entrepreneurial environment and building new processes from the ground up

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in the US, the expected salary + commissions On-Target Earnings (OTE) range for this role is currently $117,000 - $143,000. Actual offered OTE will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, proficiency for the role, and various factors that will be laid out in a commission plan.

#LI-Remote