Strategic Account Representative

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Strategic Account Representative, you will be building and strengthening new and existing customers by providing relentless customer focus. You will work closely with sales leadership to identify opportunities to increase product line offerings. You will be a member of a select team who will provide no equal service and support to customers and our sales team. This role will be responsible for resolving complex and/or escalated issues and will have a high degree of discretion and independent decision in resolving our customers’ needs. Excellent communication with the sales team will be required for this role. Must be self-motivated with the proven ability to multi-task and follow through with minimal supervision.

WHAT YOU’LL BE DOING (% of Time)

Manage interactions with customers with complex or escalated issues who require additional support or service. Strengthen current customer relationships in order to ensure we are their best vendor by creating unique solutions and deploying an array of strategies to resolve and exceed our customers’ needs. (50%)

Proactively engage our customers and sales team to identify value-added services and additional product offerings for our existing customers. (30%)

Determine appropriate action to take to resolve complex/escalated issues with customers as identified by sales management, make necessary exceptions to resolve the issues. (15%)

Visiting customer locations and attending customer events with outside sales team. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• High School Diploma or General Education Degree (GED) required.
• 3 years of experience in SST customer service with proven high-level communication skills or 5 years of customer service experienced required.
• Accountability & Dependability: consistent dependability to meet customer needs as well as accountability for actions taken to provide for those needs. Able to consistently demonstrate reliable, punctual attendance.
• Computer Skills: proven experience using multiple SAP T-Codes to answer inventory questions. Experience creating and modifying Microsoft Excel spreadsheets.
• Customer Focus: ability to quickly and effectively solve customer problems. Ability to understand the overall process of SST including the ordering process, production, inventory control process, field involvement of customer pricing, how products are displayed, and the customer-to-rep relationship.
• Reading Comprehension: able to read and write simple correspondence and able to follow instructions.
• Analysis/Reasoning: ability to recognize opportunity for customer growth and solve problems with a variety of variables.
• Communication: able to effectively communicate with customers, sales reps and managers. Ability to build and maintain relationships with customers who sometimes prove difficult with their demands.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

TRAVEL

This position may require domestic travel up to 5% of the time.

WORK STATUS & LOCATION

This full-time, exempt position is located in Stockton, CA.

RELOCATION

Relocation is not available for this position.

PAY

$54,100 - $86,600 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine and opiates.

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