Strategic Account Specialist (Hybrid)

Job Description Summary

The Strategic Accounts Team (SAT) is responsible for delivering an exceptional experience to our top Distributors and Key Accounts by being a proactive solutions-oriented partner.

Reporting into the Distributor Strategic Accounts Manager, the Strategic Accounts Specialist is responsible for providing concierge service to our Distributor customers. The Strategic Accounts Specialist works with all Distribution Centers (DC's) to ensure orders are delivered as requested and in a timely manner to ensure high service levels are achieved.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

This hybrid role provides flexibility to work a few days on site and a few days remotely.

Essential Responsibilities:

• Member of the Strategic Accounts Team (SAT), providing dedicated concierge customer service support to Strategic customers by phone and email, collaborating with team in a virtual and on-site environment. Proactively manages Top Strategic Accounts from receipt through delivery.
• Meets and exceeds established order accuracy standards and turnaround times.
• Develops, prepares, and communicates order data reporting to customers.
• Provides necessary reporting and dashboards to customers to support requests and show overall performance.
• Effectively manages communication with internal functions (Contracts, Sales, Operations, Supply Chain and Logistics, etc.) to support customer requests, meet deadlines and find timely resolutions.
• Supports promotional sales campaigns, product launches and cross selling or upselling activities while adhering to and ensuring compliance with BD guidelines, protocols, and policies
• Work with Allocations, Planning and the DC's to ensure order/demand prioritization, secure constrained product and ensure critical product flow.
• Responsible for customer retention and driving efficiencies in customer ordering and inquiry process.
• Supports customer education on new technology and transitioning to self-service avenues.
• Identifies and participates in process improvement efforts and assists in the establishment of best practices
• Participates in cross functional projects/teams as required
• Participates in coaching, mentoring, and training activities
• Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.

QUALIFICATIONS:

• College degree or 5+ years of experience customer service or medical industry
• Experience working in a virtual team dynamic preferred
• Familiarity with MS Word, Excel, PowerPoint, PowerBI and Outlook. Excellent data entry, proofreading, and typing skills
• JDE, SAP, or similar ERP experience desirable
• Good knowledge of supply chain practice in a manufacturing environment preferred
• Strong analytical skills and problem-solving ability including the ability to break down complex problems into manageable components
• Strong time management and organizational skills with demonstrated ability to multitask using dual monitors, while working in multiple systems
• Clear communication skills (written and verbal) with demonstrated ability to influence without authority. Comfortable interacting with many levels of management
• Detail oriented with the ability to work with and maintain confidential information
• Ability to resolve potentially stressful customer interactions
• Self-motivated with demonstrated learning agility

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MD - Sparks - 39 Loveton Circle

Additional Locations

USA NJ - Franklin Lakes

Work Shift