Strategic Accounts Support Administrator

Job Details

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and Bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, Tools and Equipment to complete all jobs
• Providing Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

What you will do

The Strategic Accounts Administration & Support Team provides a variety of crucial functions for the sales teams and businesses they are aligned with. In general, administrative employees help companies improve efficiencies, provide satisfactory customer experiences in indirect capacities, and elevate processes. The role of the Strategic Account Administrator is to perform key admin tasks with efficiency and streamlining processes to become the champion of supporting sales.

How you will do it

Ensure consistency in deliverables and processes that achieve the desired business outcomes.

Identify successes and of improvements in processes and personnel

Maintain a balanced workload

Analyze trends and to identify deficiencies and provide suggestions for process improvement to fill those voids

Assist Account Teams in activities that support their sales and ongoing customer service efforts

Develop, coordinate, write, and edit operational procedures that improve processes

Assist with customer service initiatives and problem resolution

Ensure customer satisfaction by researching and resolving customer service issues

Ensure data integrity in customer profiles (Locations, Contacts, Billing details, etc.) with research and when vital, cleanup by appropriate measures

Running reports for specific customers from various systems and coordinating data in spreadsheets

Being a backup point of contact for sales rep in voicemail during busy times and on vacation

Working in 3rd Party Customer websites to review and accept work orders

What we look for

• Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

#LI-JR22

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.