Strategic Customer Success Architect - West/Mountains

About the Job:

As a Customer Success Architect at LaunchDarkly, you will join an established presales and customer success team and focus on helping leading companies achieve progressive delivery. You will become a feature management subject matter expert and ensure that our customers get the most value out of LaunchDarkly. You are passionate about the developer tools space and helping development teams eliminate risk and deliver value. LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help teams build better software, faster.

Responsibilities:

• You will be responsible for onboarding activities (first 90 days of a customer's journey after purchase) and developing customer success plans that ensure our customers are able to get the most out of LaunchDarkly. 
• You will engage with customers to identify their feature management needs and provide them with guidance and best practices. You will also be responsible for tracking customer success metrics and identifying areas of improvement in our customer journey.
• Working with customers entitled to CSA hours to accelerate their outcomes
• Building programs and content based on their direct work with customers to help our broader customer base
• Serving as an elite technical team, partnering with Sales, Solutions Engineering and Customer Success leadership to unblock and accelerate customers' adoption
• Evangelize and advise customers on the importance and different uses of feature flags and how to administer them.
• Create solutions to customer's challenges implementing feature flags across large monolith and microservice applications, large organizations, and different technology stacks.
• Become a subject matter expert on LaunchDarkly.
• Help teams with on-boarding, implementation, and feature management best practices. Lead technical workshops related to progressive delivery. 
• Be the voice of the customer by translating, aggregating, and representing customer feedback to the Product and Engineering teams.

About You:

• You learn and synthesize large amounts of information with little context.
• You are an effective communicator and you can simplify complex technical concepts.
• You are a self-starter and problem solver, willing to take on hard problems and work independently when necessary. 
• You are passionate about trends and technologies involved in modern application development.
• You are interested in a customer-facing role that allows you to combine your technical and people skills to solve complex problems for some of the worlds fastest-growing companies.

Qualifications:

• You have worked with teams that underwent development process transformation.
• You are comfortable with at least one of our supported Client-side SDK languages (preferably Javascript)
• You are familiar with DevOps, Continuous Integration and Continuous Delivery. 
• You have worked with one of the major cloud providers (AWS, Azure, GCP). 
• You have worked with Linux, Docker, and Virtual Machines.

Pay:

Target pay range for a Level P4 in the western & mountain region: $166,000 - $195,000 *On Target Earnings (OTE) includes base pay and commission*

*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.