Strategic Customer Success Manager

Position Overview:

The Strategic CSM is responsible for driving the success of Alteryx's most strategic customers. The Strategic CSM will bring Alteryx's best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, enabling greater business value. It is the Strategic CSM's responsibility to act as the technical advisor to customer stakeholders and drive success by providing technical upskilling, usage recommendations, and risk identification and mitigation. As a trusted advisor and coach, the Strategic CSM is the post-sales success leader and provides their customers with a roadmap to technical success and business value. 

Primary Responsibilities:

• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued adoption, utilization, and value of our products and services. 

• Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts.

• Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products. 

• Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. 

• Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach. 

• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures. 

Qualifications:

• 5+ years of work experience with data and analytics used specifically for strategic business decisions 

• Proficiency in SQL, Alteryx, Python or similar analytics product or language 

• Proven customer-facing skills. 

• Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer. 

• Exceptional analytical and problem solving skills, including the ability to figure out how things should work. 

• A strong entrepreneurial spirit and a passion for excellence. 

• Solid verbal and written communication skills. 

• Attention to detail, strong organizational skills, and an absolute focus on quality of work. 

• Ability to travel up to 30% 

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. 

The “On Target Earnings” (OTE) for this role in the United States is $160,000 - $183,900.

Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

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