Strategic Customer Success Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Strategic Customer Success Manager is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management and collaborating with the customer to ensure they are realizing expected value from Equifax (EFX) solutions, as well as driving adoption and retention within the StratFi team.

What you'll do

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts
• Act as the connecting thread for internal teams with the customer across the customer journey
• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
• Serve as a trusted adviser and advocate for clients
• Create customer success plan with each client
• Monitor and maintain customer health
• Educate clients on business value of solutions
• Aid customers in usage and value realization of solutions
• Partner with Account Executive(s) in preparing and conducting quarterly business reviews
• Drive customer advocacy within Equifax
• Utilize voice of the customer to inform product roadmaps
• Coordinate internal COE teams to benefit of customers
• Provide clients transparency on status of issues/requests
• Assist with resolution of customer support issues

What experience you need

• Bachelor's degree in related discipline or equivalent experience
• Minimum 5 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
• Proven success in establish milestones and keeping team members on track through strong project management skills

What could set you apart

• Previous industry experience in financial services or SaaS based tech company
• Masters or advanced degree
• Experience working with complex, multi-divisional and multi-geographical customers

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:
USA-Georgia-Remote

USA-Alabama-Remote, USA-Alabama-Remote, USA-Arizona-Remote, USA-Arkansas-Remote, USA-California Remote, USA-Colorado-Remote, USA-Connecticut-Remote, USA-Delaware-Remote, USA-District-of-Columbia-Remote, USA-Florida-Remote, USA-Idaho-Remote, USA-Illinois-Remote, USA-Indiana-Remote, USA-Iowa-Remote, USA-Kansas-Remote, USA-Kentucky-Remote, USA-Louisiana-Remote, USA-Maine-Remote, USA-Maryland-Remote, USA-Massachusetts-Remote, USA-Michigan-Remote, USA-Minnesota-Remote, USA-Mississippi-Remote, USA-Missouri-Remote, USA-Montana-Remote {+ 23 more}

Function:
Function - Sales and Account Management

Schedule:
Full time