Strategic Customer Success Manager

About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!

Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable, remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.

About the Role:

Madison Logic is seeking a Strategic Customer Success Manager who has a passion for learning and process and is ready to own client relationships. You will act as a true consultant to our clients, focusing on increasing product adoption while ensuring their satisfaction and retention. This is a fantastic opportunity for someone who is ready to roll up their sleeves, get their hands dirty, and learn about all aspects of our business. If this sounds like you - you'll love growing with us!

Responsibilities:

• Drive the continued value of our products and services while establishing a trusted strategic advisor relationship with assigned clients .
• Coordinate the execution of various campaigns using tools and technologies integrated with the company's lead generation and display platforms.
• Serve as a launch manager and main POC for the client for campaigns within your assigned book of business
• Turn campaign data into actionable intelligence and provide clients with solutions to meet both their technical and business goals.
• Proactively identify optimization and upsell opportunities of ML products and services.
• Guide new and existing clients through the Madison Logic Platform, including implementations, integrations, ongoing maintenance, and growth.
• Respond promptly to general and specialized client requests, including payment, reporting, implementations, and product-related questions.
• Communicate with internal departments on the status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.

Basic Qualifications:

• 3+ years experience in Customer Success, Client Services, or equivalent client facing role
• Internal Candidates: Mastery of an internal supporting role over a minimum period of 18 months required
• 1+ years experience with Salesforce or other CRM platforms.
• Advanced knowledge of Excel of Powerpoint
• Working understanding of Microsoft Office suite of products
• Excellent written and verbal communication skills

Other Characteristics:

• Detail oriented
• Analytical mindset
• Familiarity with display and lead generation operations as well as technical project management preferred

Expected Compensation (Dependent upon Experience & Location)

Base Salary: $70,000 - $78,000/year

Additional Discretionary Earnings Target: $4,000/year

Pay Transparency/Equity:

We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.

We will provide more information about our perks & benefits upon request.

Who We Are:

Our Commitment to Diversity & Inclusion:

Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:

All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. 

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/).