Strategic Customer Success Manager

Onapsis cybersecurity solutions automate the monitoring and protection of your SAP and Oracle applications, keeping them compliant and safe from insider and outsider threats. As the proven market leader, global enterprises trust Onapsis to protect the essential information and processes that run their businesses.

Headquartered in Boston, MA, Onapsis serves over 200 customers including many of the Global 2000. Onapsis's solutions are also the de-facto standard for leading consulting and audit firms such as Accenture, Deloitte, E&Y, IBM, KPMG and PwC.

Onapsis solutions include the Onapsis Security Platform™, which is the most widely-used SAP-certified cybersecurity solution on the market. Unlike generic security products, Onapsis's context-aware solutions deliver both preventative vulnerability and compliance controls, as well as real-time detection and incident response capabilities to reduce risks affecting critical business processes and data. Through open interfaces, the platform can be integrated with leading SIEM, GRC and network security products, seamlessly incorporating enterprise applications into existing vulnerability, risk and incident response management programs.

Position Summary

The Strategic Customer Success Manager is the expert that interacts heavily with customers to drive progress with the adoption of Onapsis software solutions across the various organizations in a customer that touch the software including; SAP Security, InfoSec, Compliance, and Audit. 

Responsibilities:

• Security depth and breadth as well as the Consultative background to confidently interact with customers to execute best practices
• Increase the customer’s overall security awareness and effectiveness through Onapsis software solution execution. 
• Continued adoption and expansion of customers assigned to him or her.
• Works internally to remove barriers to customer progress.  

Required Skills and Experience:

• 2 plus years in an equivalent role in a cybersecurity software business
• 5 plus year’s experience in a consulting or presales role in the cybersecurity industry 
• Enterprise SIM experience is desirable
• ERP experience (SAP, Oracle or other business systems is a plus)
• Enterprise security experience from either a product vendor or a security consultancy that spans security standards, emerging reporting standards used by CISOs
• Ability to travel at the 50% level is expected
• Experience presenting to C level customers to guide the customer on how to best employ and execute security methods, tools or technologies to maximize the organization’s security effectiveness
• Experience working across functional teams both with a customer as well as internally to build consensus and to drive progress on initiatives
• Experience onsite driving customer progress and adoption
• Ability and experience with security organization operations, workflow and vulnerability management 
• Experience in an early to a mid-stage security software company is a plus

What You’ll get:

• Highly Competitive Compensation and Benefits
• Flexible Work Options
• A fast paced, and rapidly growing start up work environment

#LI-RB1

#Remote