Strategic Customer Success Manager

Lwolf · USA

Company

Lwolf

Location

USA

Type

Full Time

Job Description

Our collaborative and dynamic Customer Success group is responsible for acting as trusted advisors to our customers. In this role, you will work on a range of activities such as collaborating on solutions cross functionally, driving customer adoption, and assisting customers in identifying additional value-creation opportunities.


ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction.
  • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
  • Work with key stakeholders to establish strong business relationships.
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded. 
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs 


    • QUALIFICATIONS:
  • EDUCATION:  Bachelor’s Degree preferred.
  • EXPERIENCE: 
  • 5+ years working within a customer-facing account management, Sales role or similar
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Focus on Advocating for the Customer 


    • KNOWLEDGE/SKILLS/RESPONSIBILITIES:
  • Strong focus on customer satisfaction
  • Strong listening and communication skills
  • Efficient problem-solving abilities
  • Strong time management and organizational skills
  • Ability to successfully manage/execute multiple projects simultaneously
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy

    • Explore More

    Customer Success group Jobs Trusted advisors Jobs Customer satisfaction Jobs Strong focus on customer Jobs Customer knowledge gaps Jobs More Jobs at Lwolf Jobs in USA
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    Date Posted

    10/17/2024

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