Strategic Customer Success Manager - Professional Service Providers

The Customer Success Management team (CSM) sits within Customer Experience, which also includes Renewals, Customer Education, Solutions Consultants and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.

• Oversee a portfolio of roughly 20 Professional Services Providers
• Improve customer retention metrics
• Become a Miro product expert and use this knowledge to guide customers towards their desired outcomes for working in hybrid strategies
• Drive product adoption and usage by onboarding new customers and new teams working closely with the Solutions Consultants team
• Identify, track, and improve the health status of each of your customers
• Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
• Develop standard methodologies for customer growth/renewal to ensure ongoing customer success
• Perform ongoing customer engagements to demonstrate value and measure business outcomes (monthly meetings, QBRs, frequent C-level meetings, etc)

• 3-5 years experience in working as senior/strategic consultant at a professional service organisation
• Proven experience working with large Enterprise customers
• Proven experience working with and influencing key decision makers (VP level and above decision makers)
• Demonstrable experience working on complex, cross-functional projects
• Be a quick learner and have the ability to collaborate in a constantly evolving scale-up environment
• Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
• Experience or high curiosity about the SaaS space

• Excellent Medical, Dental + Vision health benefits
• Competitive salaries + Flexible time off
• 401k matching + Competitive equity package
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Distributed team across offices globally

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