Strategic Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in the United States.

This role is designed for a customer-focused professional who excels at building long-term partnerships with enterprise clients. You will manage a portfolio of high-value accounts, ensuring customers achieve measurable success while maximizing the value of their solutions. Acting as a trusted advisor, you will engage with stakeholders at all levels, including executive leadership, to align strategies with business objectives. The position blends relationship management, data-driven insights, and strategic planning in a SaaS environment. You will collaborate across multiple teams to deliver seamless customer experiences and drive retention and growth. This is an ideal opportunity for someone who thrives in a dynamic, client-facing role with significant business impact.

• Manage a portfolio of strategic enterprise accounts, ensuring retention, satisfaction, and long-term value realization
• Build and maintain strong relationships with stakeholders, including C-level executives and operational teams
• Develop and execute success plans aligned with customer objectives, adoption goals, and renewal strategies
• Lead regular business reviews, demonstrating ROI and driving strategic conversations
• Identify risks and proactively address challenges such as low adoption or stakeholder changes
• Collaborate cross-functionally with sales, product, and service teams to enhance customer outcomes
• Identify and drive upsell and cross-sell opportunities based on customer needs and market insights
• Act as the escalation point for key accounts, resolving issues with a strategic and customer-centric approach
• Leverage data and performance metrics to guide decisions and optimize account health

Requirements:

• 7+ years of experience in customer success, account management, or related client-facing roles within SaaS or technology
• Proven track record managing enterprise or strategic accounts with significant contract values
• Strong ability to influence and engage senior stakeholders, including executive leadership
• Knowledge of governance, risk, and compliance (GRC) or related domains is highly desirable
• Experience building success plans, conducting business reviews, and driving measurable outcomes
• Technical aptitude, including familiarity with data analysis tools, reporting systems, or CRM platforms
• Strong communication and interpersonal skills, with the ability to navigate complex organizations
• High level of ownership, initiative, and problem-solving capability
• Ability to work effectively in a remote, collaborative environment

Benefits:

• Competitive salary range ($100,000 – $120,000) with bonus opportunities
• Fully remote work environment across eligible U.S. states
• Comprehensive healthcare and wellness benefits
• Generous paid time off and quarterly wellness days
• 401(k) plan with employer matching
• Employee Assistance Program (EAP) and flexible spending accounts
• Additional perks such as pet insurance and performance incentives
• Supportive and collaborative remote-first culture