Strategic Engagement Manager

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're hiring a Strategic Engagement Manager to own and orchestrate Atlassian services engagements with clients that have purchased Advisory Services from Atlassian. You will report to a manager in the Strategic Engagement Management part of the Advisory Services organization. Strategic Engagement Managers (SEMs) are experienced relationship managers responsible for building a positive relationship with clients. They help orchestrate important activities that set new customers up for success as they build and deliver amazing value using Atlassian products. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Strategic Engagement Managers aim to help enterprise customers get the most of their Atlassian investment.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about delivering customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
In this role, you will:

• Own the Atlassian Advisory Services relationship with some of our largest customers, helping them unlock the potential of their teams
• Manage client expectations, engagement health, and ensure successful completion of delivery work with the customer
• Orchestrate assigned Atlassian teammates for your client engagements
• Collaborate with Atlassian Enterprise Solution Strategists, Enterprise Technical Architects, and other internal and external Partner teams to support the client
• Co-create a long-term strategic engagement and adoption roadmap with the client to achieve their goals
• Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
• Help identify and promote opportunities for service and tool expansion within a client organization
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 8+ years of experience within SaaS companies
• 3+ years of Enterprise customer-facing roles
• Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
• Customer discovery/interview skills
• Experience identifying and explaining themes from customer data
• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience helping an organization adopt an Atlassian product or similar product
• Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

If you have these skills, even better:

• Foundational technical skills and familiarity with Atlassian solutions
• Fluent in Portuguese or French Canadian

Compensation
At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $116,200 - $178,300
Zone B: $104,600 - $160,500
Zone C: $96,400 - $148,000
This role may also be eligible for benefits, bonuses, commissions, and equity
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.
Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .