Strategic Experience Manager

Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.

Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country.  We have funded over $13 billion dollars worth of loans across about 52,000+ projects, becoming one of the nation's largest bridge loan lenders. 

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $13+ billion in loans funded 
• Homes financed: 52,000+ projects funded for our customers across the country. 95% of projects have successful exits
• Geography: 31 states + D.C. where we lend to real estate investors so they can revitalize neighborhoods 
• Employees: Over 400 employees

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. For those who prefer to work in-office, we have locations in San Francisco and Pittsburgh. We also plan to use these spaces to bring together teammates to drive creativity and innovation.

We are not approved to hire in the following regions: Arkansas, Delaware, Indiana, Iowa, Louisiana, Mississippi, New Hampshire, New Jersey or Oklahoma.

The Team: 

The Kiavi Strategic Accounts Team is asked with retaining key high tier customers and driving repeat business. The Strategic Accounts Team is rooted in the same three core CX principals; Doing the Right Thing, Commitment to Excellence and Winning as a Team.  Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business. 

The Role:

As a Kiavi Strategic Experience Manager you are responsible for managing, retaining and growing business relationships with deeply experienced real estate investors in targeted markets. These efforts include, but are not limited to:

• Managing the loan origination process for Strategic Accounts
• Growing account production, in partnership with Strategic Account Director
• Acting as point person for all borrower communications with established relationships 
• Providing a white glove service experience on every loan
• Delivering a seamless relationship handoff from the SAE on each borrowers first loan

You will partner closely with the Strategic Accounts Team, Director CX, VP Business Development, CX, and Operations team to deliver input on building the proper process and structure while executing your core function of acquiring key accounts. 

The Responsibilities:

• Main advisor and point of contact for strategic borrowers throughout the entire origination process 
• Partner with New Business team to help close new deals and originate significant loan volume with Kiavi to help borrowers achieve their growth goals
• Build and maintain strong, lasting borrower relationships by serving as trusted advisor
• Qualify borrowers and their deals to ensure a strong fit between the borrower and Kiavi's hard money loan products for high-tier borrowers
• Set clear and accurate expectations with each borrower around Kiavi’s policies, processes, timelines, and communication requirements
• Maintain growth and sustainable share of wallet on all strategic accounts
• Onboard new Bridge Pro and Custom Tier 1 Customers

Requirements:

• 3 years minimum of sales experience required; account management experience required
• 3 years of mortgage experience - non qm or qm
• Demonstrated ability to keep organized in a fast paced environment
• Ability to adapt in a dynamic and growing organization
• Experience in formulating and presenting solutions based on customer needs
• Proven ability to manage multiple projects at a time while demonstrating strong attention to detail
• Excellent communication skills both internally (within the company) and externally (with clients)
• Spanish speaker is a bonus!

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. Work locations are categorized into one of three tiers based on cost of labor for that geographic area. These ranges may be modified in the future.

Tier A: 63K to 92K + commission + equity + benefits

Tier B: 58K to 85K + commission + equity + benefits

Tier C: 53K to 78K + commission + equity + benefits

To find a location’s tier, please refer to https://kiavi.com/compensation. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.

Benefits and Perks 

• Product Ownership: All employees think like an owner because all new hires are granted stock options. After meeting a service requirement at Kiavi, we offer an extension to exercise options up to 3 years after termination.
• Health Insurance: Our medical, dental, and vision plans are completely free for employee-only coverage, and the company pays 80% of the total premium for dependents.
• Whole-Person Wellness: Anyone can schedule no-cost unlimited virtual therapy sessions, use a monthly subsidy for fitness facilities, and access reimbursements for fertility services.
• Carrot: The leading global fertility benefits provider, built to support employees through their lifelong fertility healthcare journey.
• Retirement Savings. Employees who participate in our “no fee” 401(k) receive an immediately-vested employer match on 100% of contributions up to 3% of compensation. 
• Career Growth: We foster an environment that encourages opportunities to use your voice, do better for our customers and each other, and support your career journey.
• Flexible Time Off: With no cap on the number of days of PTO each year, employees are encouraged to enjoy a well-rounded lifestyle with work, travel, and family.
• Paid Leaves: You’re immediately eligible for up to 12 weeks of paid leave each year to bond with a new child (mothers & fathers) and up to 8 weeks for medical or caregiver leave so you come back ready to deliver high-impact results.
• Remote-First: We win together while still being fully remote, and each employee receives a stipend for their home office setup and a monthly allowance to help with the cost of internet/phone.

Kiavi in the News:

• Comment start HousingWire: 2023 HW Tech100 Winner: Kiavi 
• PropTech Connect: Kiavi Closes $209M To Grow Its Funding Capacity 
• CrowdFund Insider: Kiavi Closes $158M Revolving Securitization of Residential Transition Loans 
• Mortgage Professional America: Real investors’ lender Kiavi achieves milestone  
• Inc Magazine: 2022 Best Places to Work: Kiavi