Strategic Finance Manager (Renewals Management)

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Strategic Finance team at Genesys is a key partner to the business and provides analysis and thought leadership to support executive decision-making and company performance across key strategic goals.

The team is looking for a Strategic Finance Manager who will serve as a primary business partner for the Renewal Management leadership team, which drives growth by ensuring customers renew and expand their partnership with Genesys over time. As a business partner for this team, the Strategic Finance Manager would play a key role supporting one of the largest value drivers at the company.

Key Responsibilities:

• Lead analytics for quarterly renewals forecasting process: consolidate and validate contractual data from multiple sources, synthesize and overlay business assumptions at the customer level, produce and maintain renewal metrics commonly used within enterprise software to evaluate customer trends and business performance
• Partner with Renewal Management, Customer Success, Sales, Operations, and other teams to assess customer intentions at time of contract renewal
• Collaborate with revenue forecasting teams and other Finance stakeholders to validate contractual data and ensure renewal assumptions are appropriately reflected within financial models
• Perform ad-hoc analyses, interpret renewal data, and provide decision support to Renewal Management leaders
• Produce and present executive-level outputs that explain trends in the business
• Identify and drive forecasting process improvements, including standardized reporting tools and dashboards

Qualifications / Skills:

• 5+ years of experience in sales or renewal operations, strategic finance, FP&A, or other business partnership role within a software (SaaS) company
• Renewals or bookings forecasting experience
• Advanced Excel & financial modeling skills
• Understanding of key metrics used in the enterprise software industry and primary revenue drivers; understanding of financial statements and / or accounting
• Strong analytical and structured problem-solving skills; superior attention to detail
• Excellent business communication skills, written & verbal; demonstrated ability to quickly establish credibility with senior leaders
• Proactive self-starter with the ability to multi-task and prioritize appropriately to meet tight deadlines
• Exceptional business partner with outstanding ability to collaborate and work cross-functionally and at multiple levels of the organization
• An undergraduate or graduate degree in economics, business, accounting, math/statistics, or related field from a top university

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$88,500.00 - $173,600.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.