Strategic Operations Associate
Job Description
About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.Â
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way. Â
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients. Our product began 2022 supporting over 500k patient lives; we’re currently at 750k and are fast tracking towards our milestone goal of 1M by EOY. We’re actively hiring and scaling our business to support Stellar’s continued growth and impact on our healthcare system. It's an exciting time to join the team!
Join Stellar’s Operations team!
Stellar’s Operations Team is responsible for driving strategy and success across our Customers; working directly with sales, provider success, and product to ensure we are effectively deploying the Stellar App to drive outcomes. Reporting into Operations Leads, Associates help drive performance impact for smaller Customers, ultimately ensuring we are hitting key metrics and goals set by payers.Â
What you’ll do:
- Help execute on our strategy for driving success with the payer, including identification of market-specific performance indicators
- Work with team members on Customer rollouts, on the order of 100s of providers at a time, driving towards early adoption and success of users of the Stellar App
- Use data to understand the impact of strategic decision making and to understand whether we are meeting specific goals
- Participate in performance-oriented Steering Committees to govern rollouts and engage key Client stakeholders
- Work cross-functionally with Provider Performance, and our Product and Engineering Teams to better understand users and incorporate learnings from the field
Who you are:
- You have at least 2-3 years of previous work experience in healthcare operations and strategy or a career path that would indicate success in this role
- Preference for individuals who have experience in management consulting, healthcare delivery, or payer strategy
- You are experienced in leading project management, data analysis and decision-making under uncertainty
- You have a Customer-service orientation and a genuine desire to drive successful outcomes with healthcare organizations
- You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
- You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
Who will love this job:
- You have a deep interest in healthcare, as well as a genuine passion for making this industry more efficient
- You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too.
- You are highly analytical, you can articulate unstructured problems effectively and push consistently toward an answer under uncertainty.Â
- You understand, appreciate and enjoy the responsibility and accountability that comes with being assigned high-level ownership over projects and their success.
Pay, Perks & Such:
We offer a full slate of benefits, including competitive salaries, medical, dental, vision, life and disability coverages, a 401k program, fully paid family leave and flexible vacation.Â
Note on COVID response:Â
In order to protect our wellbeing and safety, and to reduce the likelihood of impacts to our workforce, we currently require all employees, regardless of location, to be fully vaccinated against COVID-19.
If you would like to learn more about our COVID vaccine policy, as well as our response measures and hybrid work policies, please mention this when you speak with a Stellar Recruiter.
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. Â
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.Â
Date Posted
09/10/2022
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