Strategic Operations Associate, City Operations

About the Role

Uber is looking for a highly motivated individual to join our City Operations Team for our US Mobility business. If you love handling complex projects and multiple cross-functional partners, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you!

Our Operations teams work where Uber's digital technology meets the real world. We are the local eyes on Uber's operations and own city-specific compliance processes, bridging our overall business strategy with local regulatory needs. We ensure complex, business-critical compliance work is done in a high-quality way and champion the core Uber experience in our cities.

We're generating vast amounts of data every day. We use this data to inform everything we do: ensure balance in the marketplace; identify ways to continually make the Uber experience better for drivers and riders; develop and launch new product offerings; and influence the laws, rules, and regulations that dictate how we run our business, among more.

With fiercely regulated markets including California, Washington State, Illinois, and Colorado, among others, our work spans Policy, Legal, Privacy, Customer Support, Litigation, and Marketplace teams. Some regulatory themes you might handle in this role include: labor, earnings regulations, increasing taxes and fees, driver access requirements, safety, fraud, and electric vehicles, among others.

What You'll Do

- Work on business-critical regulatory and compliance processes to ensure we meet our legal obligations, including reporting, payments, and audits

- Own functional business strategies as well as local market strategies, and be responsible for monitoring, correcting and executing business processes

- Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress

- Identify business priorities such as growth opportunities or operational weaknesses and help drive the team's strategy and improve or innovate processes

- Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies

- Collaborate with other Mobility Operations teams, as well as policy, legal, marketing, product, and other functions, to ensure that insights inform broader critical initiatives

- Plan and execute projects of varying time horizons and scope with minimal guidance, demonstrating strong stakeholder and project management skills

Basic Qualifications

- Bachelor's degree required

- At least 2 years of proven experience in a related field (consulting, compliance, strategy, operations, or analytics)

Preferred Qualifications

- Data-first problem solver with excellent Excel/data management and some SQL experience

- 2-4 years of demonstrated experience in regulatory compliance, risk management, or audit management

- High-growth operations, tech, or startup experience is strongly preferred

- Advanced SQL knowledge

- Outstanding communication, organization, and time management skills, including experience presenting data & insights to a sophisticated audience

- Self-motivated and able to work independently

- Ability to thrive in a fast-paced and ambiguous environment

- Experience problem-solving and proposing unique solutions to complex issues

- Experience building and executing complex processes

- Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners

- Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly

For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year.

For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.