Strategic Partnership Manager

Great customer support requires human agents and AI in perfect balance and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva Etsy and Robinhood use Assembled to coordinate their entire support operation — in-house agents BPOs and AI — in a single operating system. With AI Agents that resolve cases end-to-end AI Copilot for agent assistance and AI-powered workforce management that optimizes both human and AI capacity Assembled helps teams deliver faster better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA Emergence Capital and Stripe we're building the platform that makes AI and human collaboration actually work.

As Strategic Partnerships Manager you’ll own Assembled's most critical partnership relationships and build the next wave of ecosystem partnerships that define our go-to-market motion.

Partnerships drives 30% of revenue and you'll own the strategic alliances that contribute most to the function. You'll have ownership from top to bottom: leading executive relationships driving co-sell motions orchestrating account mapping launching new partnerships at scale and ensuring every integration point delivers value.

You'll leverage AI to accelerate execution and expand what's possible across key partnerships. We're looking for someone who has done this before at scale knows what great looks like and who knows that great partnerships are built in the details.

If you want to own partnerships that move the needle and prove they can be a competitive advantage this is the role.

• Develop Partnership Strategy: Build and execute comprehensive strategies for Assembled's most strategic complex partnerships that align with business priorities and unlock maximum ecosystem value.

• Manage Executive Relationships: Cultivate and maintain senior-level relationships with partner organizations serving as Assembled's primary liaison and trusted point of contact specifically driving mindshare that converts to real outcomes (e.g. revenue trusted partnership).

• Enable Partner Teams: Design and deliver training enablement programs and sales tools that build partner competency and drive Assembled awareness across partner organizations.

• Drive Partnership Revenue: Accelerate pipeline generation through joint planning account mapping co-selling motions and field activities that convert partnerships into closed deals.

• Measure and Optimize: Track partnership performance metrics identify what's working and continuously refine strategies to maximize sourced and influenced revenue.

• Experience: 5+ years in SaaS partnerships including 2+ years managing technology and/or channel partnerships.

• Go-to-Market Execution: Proven track record of scaling existing partnerships and launching new strategic alliances from scratch using data-driven insights to prioritize efforts and accelerate time-to-value.

• Strategic Thinking: Demonstrated success in developing and executing partnership strategies that align with broader business goals.

• AI-Native Operator: Proven ability to leverage AI tools to accelerate deliverables and multiply impact across partnership initiatives while maintaining high output quality and velocity.

• Industry Knowledge: Familiarity with the customer support technology landscape evolving trends and how AI impacts the CX space.

• Generous medical dental and vision benefits

• Paid company holidays sick time and unlimited time off

• Monthly credits to spend on each: professional development general wellness Assembled customers and commuting

• Paid parental leave

• Catered lunches everyday (M-F) and fully stocked kitchen

• 401(k) plan enrollment

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

What We Do

Industry leaders like Etsy Robinhood and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat email and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.

Why Work With Us

Assembled is built on the belief that great teams like great support agents lead with empathy ownership and action. We work transparently give and receive feedback as a gift and show up for each other across roles. It's a culture where titles take a back seat to impact and everyone’s invested in building something that truly supports people.

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