Strategic Partnerships Manager, API Connections

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is looking for outgoing, detailed and technically-proficient individuals interested in the Tours & Activities industry.  In this role, you will help grow and maintain FareHarbor’s network of partnerships and API integrations with Online Travel Agencies. This role involves a mix of proactive outreach, research, relationship-building, creativity, technical work and inter-departmental communication. This role also involves traveling to industry conferences to represent FareHarbor.

What you'll do here:

• Gain an understanding and ability to speak to FareHarbor’s API capabilities
• Learn the processes and functionalities of FareHarbor’s technical integrations
• Build and maintain relationships with key Online Travel Agencies (OTAs)  in the US and Globally
• Proactively reach out to industry leading OTAs as the face of FareHarbor
• Collaborate with client facing teams to understand integration priorities to benefit highest performing clients
• Act as a liaison between parties to research and solve diverse problems
• Support partners with technical troubleshooting requests
• Think creatively and contribute to the growth of FareHarbor’s Strategic Partnerships initiatives

Requirements:

• 4 Year College Degree
• Be very precise, detail-oriented and able to multitask 
• Rapid learning curve
• Be able to prioritize and complete tasks in a timely manner
• Think independently and collaborate with a team
• Possess outstanding written and oral communication skills, and a high level of maturity
• Be a good Mental Athlete: Possess an analytical mind
• Familiarity with APIs is a bonus

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $53,711-$59,679, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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