Strategic Planning Director

ADP is hiring a Strategic Planning Director in San Dimas, CA .

• Do you thrive in driving strategic complex agenda's?
• Have a knack in identifying trends and anticipating business challenges or regulatory issues?
• Have a keen ability to recommend process, product or service improvements and implement?

Well, this may be the role for you. Ready to make your mark?
In this role, you will be responsible for driving the strategic agenda for the Tax Service team within the OneTax business, maximizing effectiveness and successfully executing upon transformational goals. This position reports directly to the VP GM of Tax Service.

• Be flexible and adapt to the needs of the team, from conducting high-level strategy to driving day to day execution with your project team(s) and work effectively in a matrix organization.
• Need to have a good understanding of how a technology company works, you will constantly be thinking about innovative ways to apply modern technologies in the business world.
• Proactively communicate strategies and take the necessary actions to maximize business impact; continuously evaluating the performance against business goals.
• Build and cultivate relationships with business partners and key stakeholders across ADP, external vendors and clients as needed to align on go-to-market, operating model, and product strategy to meet goals and objectives (OKRs).

The Strategic Planning Director leads complex initiatives and is responsible for defining, developing and deploying BU-wide Business Metrics and Insight to drive Productivity, Quality and Cycle Times. Uses operating metrics to identify trends and anticipate internal and/ or external business challenges and/ or regulatory issues, recommends process, product or service improvements. Will assist the VP GM define initiatives to improve standard work. Drives field readiness, enablement and adoption on initiatives. Viewed as a thought leader who uses Financial, Operational, Analytical, Process and Program Management skills and expertise. Interactions are at the Director, VP, DVP or GM level.
To thrive in this role, you must be comfortable being accountable for developing and leading the implementation of complex strategic plans that drive operational efficiency, field readiness, enablement and adoption ultimately resulting in improved client satisfaction, increased financial performance (including time to start, first year retention, implementation quality, client growth and improved productivity and revenue /NOI goals) and increased associate engagement and productivity . Establishes and reports on key business metrics, ensures a consistent and comprehensive education approach across the business to associates, sales, and relationship management. Monitors NPS trends and executes upon key client retention strategies.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you'll do: Responsibilities
What you can expect on a typical day:

• Service Excellence. You will help to design and execute the strategies to increase our quality, effiency and sustainability of Tax Service. These opporutnities includes process, GPT development and training.
• Associate Engagement. As part of strategizing and pressure-testing our Tax Service designs, you will keep in mind how to promote associate engagement and satisfaction. How do we make work great and satisfying at the same time?
• Client Satisfaction. NPS, advocacy and other metrics of client satisfaction are key. How do we design our Tax Service to maximize client satisfaction that lead to NPS, retention and sales?

TO SUCCEED IN THIS ROLE: Requirements

• At least twelve years of experience in a service or operational leadership role.
• Experience in matrix management environment.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Bonus points for these: Preferred Qualifications

• Lean, Six Sigma or similar experience strongly preferred.
• Experience in a related capacity in a high-performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
• In addition, the associate should have a working knowledge of industry leading practices in the disciplines of Human Capital Management. (Payroll, Tax, Human Resources, Time, Benefits, Recruiting and Talent Management).
• Change management experience.
• Results oriented, works to achieve the highest levels of personal and organizational performance in order to exceed business goals.
• Client Focus, understands the perspective of the client and takes actions to integrate their needs
• Problem Analysis/Resolution, Gathers information necessary to make decisions, anticipates, identifies, resolves problems in a timely manner; knows and uses available resources.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
For California, salary range for this role $97,900 - $262,080/ Year.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.