Strategic Renewals Representative

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career 

The role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers.

Your Impact 

• Focus on upselling to a more extensive product line or to motivate the customer to potentially consider broad new product purchase 
• Evaluate the customers current account - discuss its effectiveness and how their business needs may require different products 
• Ability to accurately and timely forecast the business in SFDC and additional applications as required 
• Enthusiastic, driven and confident - ability to clearly and persuasively articulate the company’s mission, product and business opportunity 
• Diligently follow up and coordinate with Field Sales Teams, Sales Managers, Channel Partners and End Users to ensure an on-time renewal
• Ability to quickly build productive relationships in a fast-paced, high-performance environment - Handle the entire sales process from quote generation, collaborating with all entities, and opportunity closure 
• Maintain regular communications with the Sales Account Managers regarding their accounts to ensure they are fully aware of customer interests and status and to recommend follow up with the customer on broader opportunities 
• Map out a territory plan using available to renew (ATR report) with a strategic focus on on-time renewal, multi year upsell, and additional upgrade opportunities

Your Experience 

• Experience in managing customer base for all Enterprise and Commercial accounts
• Experience in sales and knowledge of SaaS-based architectures, ideally in a networking and/or security context - awareness of SASE technology is preferred 
• Proven ability to learn new technology quickly, adapt to changing needs and possess strong analytical skills 
• Passionate about sales and consistent track record of achieving and exceeding sales goals Excellent time management and interpersonal skills 
• Ability to build quotes with various product configurations- Configurations are not typical but not standard 
• Expertise to work within Salesforce for forecasting and CPQ for quoting 

At the senior levels you have 

• Validated sales results and forecast track record 
• Solid product knowledge 
• Strong communications skills 
• Skilled with the sales systems, forecasting and quoting 

The Team 

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients. 

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing sales person – you’re just looking for something more substantial and challenging as your next step. 

Our Commitment 

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $109,300/yr to $176,750/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Please note that we will not sponsor applicants for work visas for this position.