Strategic Sales Support Associate

Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

A newly created role responsible for MillerKnoll transactional sales operation supporting the MillerKnoll sales team is the perfect opportunity for you to start or develop your career in the interior design industry.

This position receives exposure to various aspects of sales, operations, inventory management, and interior design. Your success in this role will be measured by providing exceptional customer service, being a team player, building relationships, and supporting your peers in all facets of the business.

This is a hybrid role and onsite 4 days a week in our Showroom in Monterrey.

Responsibilities:

Client Engagement:

• Greet showroom visitors warmly and create a welcoming atmosphere.

• Listen actively to clients’ preferences, lifestyle, and design aspirations.

• Provide expert advice on material selections and options.

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Product Knowledge:

• Develop an in-depth understanding of all products within our portfolio

• Stay informed about industry trends, new collections, and innovative materials.

• Explain the features, benefits, and performance attributes of our products

• A creative mindset and a propensity for generating solutions that solve problems

Sales and Consultation:

• Assess clients’ needs and recommend suitable textiles for their specific projects

• Collaborate with interior designers, decorators, and homeowners to create cohesive textile schemes. 

• Assist A/D and sales team with specifications and product selections and respond to technical questions

• Provide accurate pricing information and prepare quotes. Accountable for creation of initial budgets and achieving sales goals while maintaining a customer service mindset

• Handle objections and negotiate effectively to close sales.

• Learn and exhibit competency in all front/back of house processes and standards

Relationship Building:

• Cultivate long-term relationships with clients.

• Follow up after sales to ensure customer satisfaction.

• Attend industry events, trade shows, and networking opportunities to expand your client base.

Administrative Tasks:

• Maintain detailed records of client interactions and project opportunities

• Provide to Management a quarterly project report outlining future opportunities

• Manage daily business to client’s needs are properly handled

• Maintain Salesforce (CRM) information so the Regional Sales Director can accurately report expected sales volumes 

• manage workload in partnership with the Regional Sales Director and the sales team members

Showroom Maintenance:

• Work with Showroom Manager to:

• Keep the showroom organized, clean, and visually appealing.

• Arrange textile displays to highlight different styles and themes.

Experience: 

• Prior experience in sales, preferably within the textiles or home furnishings industry. 

• Bachelor’s Degree in design, architecture, business administration, marketing, sales or related field required. 

• 1+ years of successful selling experience in the field of design and/or architecture, capital or luxury goods required or an equivalent combination of education, training and experience considered. 

• Product Knowledge: Familiarity with our product collection

• Communication Skills: Excellent verbal and written communication skills.

• Customer-Centric Attitude: A genuine interest in helping clients find solutions to their needs 

• Negotiation Skills: Ability to navigate pricing discussions and close deals.

• Organizational Skills: 

• Detail-oriented and capable of managing multiple tasks simultaneously.

• Commitment to meeting established project deadlines in a complete, accurate and thorough manner

• Strong proactive problem-solving skills. 

• Handles confidential information with a high degree of integrity, honesty, and trustworthiness. 

• Proven ability to build a culture focused on success and teamwork. 

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Tech-Savvy: 

• Comfortable using sales software, CRM systems, and basic office tools. 

• Can work comfortably and efficiently in a range of computer software: SketchUp, AutoCAD, Microsoft platforms and Adobe, Outlook

• Basic knowledge of CET highly desirable

Who We Hire?
Simply put, we hire everyone. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].