Strategic Solutions Analyst

Provides analytical support through the analysis and interpretation of data 

Provides overall support needs for defined set of strategic clients and partners 

Serves as an escalated point of contact for defined set of strategic clients and partners 

Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources 

Builds positive, long lasting, rapport with defined set of strategic clients and partners 

Provides industry or company knowledge and expertise as appropriate 

Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices 

Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests. 

Sometimes travels onsite to visit assigned strategic clients and partners 

Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources 

Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications 

Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues 

Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners 

Develops, prepares and analyzes reports for management review, and presents to various levels of management 

Performs miscellaneous job-related duties as assigned by Client Success leadership 

4-year bachelor's Degree is required 

Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred 

Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing) 

Exceptional client service skills 

Technically savvy with excellent troubleshooting and analytical skills 

Ability to execute and prioritize a large number of tasks in a fast-paced environment 

Working knowledge of EDI files is preferred 

Strong sense of urgency 

Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word 

Possess process and change management skills 

Ability to work independently and to participate in cross-functional teams 

Self-starter/critical thinker  

Self-accountable 

Professional, effective, and clear communication skills (written and oral) 

Strong conflict resolution skills 

You need to be focused- Waystar employees have an obsessive zeal about people and innovative solutions 

Can you make it happen? You should work efficiently and be accountable for your results 

We need your best work, always - At Waystar we work with facts and communicate clearly and respectfully  

Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees