Strategy Associate

ABOUT THE TEAM

The customer experience team at Angi is passionate about helping ensure our customers and pros are supported through the entire process of requests and completing a home project.  Our team believes data should influence decisions to optimize the customer experience, and we’re always seeking ways to get customers and pros the support they need, as quickly and efficiently as possible.  We also believe that technology plays a critical role to make the customer and pro experience a seamless end to end journey.

What you’ll do:

• Serve as an expert on the ecosystem of customer experience processes, tools, and data, and define strategies to improve customer outcomes and operational efficiencies
• Collaborate with cross functional teams to drive experience and business outcomes
• Assist with program management for key technology upgrades focused on automation and systems integration
• Manage operational tasks such as Zendesk administration, and implement process improvements 

Who you are:

• Strong organizational and project management skills, with great attention to detail
• Excellent communication and organizational skills
• Affinity to leverage technology to solve critical business problems
• Problem-solving mindset, and an eagerness to learn and take ownership of complex projects
• Passion for using data and analytics to improve customer experience
• Experience manipulating and analyzing data using spreadsheets (Excel, Google Sheets)
• Experience with CRM tools nice to have (Zendesk, Salesforce)

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges from $80,000-$90,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• This position will be eligible for a competitive year end performance bonus & equity package. 
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• Pet discount plans & retirement plan with company match (401K) 
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world