Strategy Intern

Critical Mass' Trailhead Internship Program is a 12-week jump-start to your career. This program is a fast-track to launch your career with regular learning opportunities, mentorship and real client work, while also getting paid. We aim to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! You will have the opportunity to try the digital agency world to see if it's for you! 

Our Internship will run from May 22-August 11, 2023.  

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized. 

The Strategy Intern will be an integral part of the Strategy team and will be responsible for delivering and supporting all service areas within the department and across multiple projects. This position will provide opportunities to participate in consumer and industry research, user experience planning, business requirements documentation and, and web analytics. 

 You Will: 

• Perform research that supports client projects 
• Perform online competitive and best practice analyses 
• Find existing research related to specific industry verticals and companies 

• Gather consumer insight via primary and secondary research 
• Perform other types of research related to online business 
• Perform ad-hoc analyses of client websites 
• Support online research efforts, with understanding of research options, tools, approaches 
• Provide assistance in the coordination, design and delivery of primary consumer research 

• Communicate research findings to project team members and, potentially, clients 
• Create, distribute and present research overviews on customer experience topics or specific client industries 
• Develop user journeys, creative briefs and other presentation deliverables in support of the intern project  

You Have: 

• Completed or working towards a degree at a recognized college or university program; recent grads also encouraged to apply (note: preference may be given to students who are enrolled in programs that include digital curriculum)
• Completed coursework in statistical or behavioural analysis, eBusiness or marketing sciences 
• Related work experience 
• Strong computer skills, especially with Microsoft Office 
• Demonstrate strong written and verbal communication skills 
• Ability to multi-task in a fast-paced, flexible environment 
• Demonstrate ability to manage multiple projects 
• Demonstrate attention to detail while maintaining overall understanding of the big picture 
• A personal interest and curiosity in social/cultural/technology trends 
• A collaborative approach conducive to working in a cross-discipline team environment 

Critical Mass’ Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we’d like to establish the expectation that you plan to work from an office on Tuesdays & Thursdays.  The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration and team relationships 
• Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.  

If you have questions, you can email: [email protected].