Strategy Lead

Position Overview

The Enterprise Account Manager at Webstacks is a pivotal role responsible for managing and expanding relationships with our high-value enterprise clients. You will oversee a portfolio of clients, work towards achieving revenue targets, and deliver on client needs by collaborating with our technical teams to provide top-notch web solutions. You aim to ensure client satisfaction and retention and identify opportunities to increase revenue through strategic account management and excellent service delivery.

Details of the role

• Type of Work: Full-time
• Location: United States (ideally in San Diego, California!) 
• Salary: $110,000 - $130,000

High-Level Responsibilities

• Partner with the Head of Growth on your team to contribute to the broader strategic direction across the team, including creating case studies and sharing internal knowledge.
• Cultivate and maintain strong relationships with enterprise clients, acting as the main point of contact and a trusted advisor.
• Lead the strategy process on client projects with the team, but also operate autonomously and provide value throughout the entire project cycle.
• Develop and execute strategic plans for each account to drive customer satisfaction, retention, and expansion.
• Navigate the balance of user needs, client goals and the requirements of the team throughout a project.
• Present approaches and recommendations in a compelling way to our teams and clients
• Design and facilitate client workshops, stakeholder and consumer interviews
• Meet and exceed revenue targets by identifying upsell, cross-sell, and renewal opportunities within the existing client base.
• Work closely with the technical, design, and project management teams to ensure client deliverables align with the contractual commitments and exceed expectations.
• Stay informed about industry trends, client industries, and competitive landscapes to proactively address clients' needs and position the company as a leader in the field.
• Serve as the escalation point for resolving any issues or concerns raised by clients, ensuring a timely and satisfactory resolution.
• Relay client feedback to the product and service development teams for continuous improvement of the offerings.
• Lead contract negotiations and renewals, ensuring terms are favorable for both the client and the company.
• Provide regular reports on account status, challenges, and opportunities to the leadership team, utilizing CRM systems to track client engagement and success metrics.
• Educate clients on new products and services and advocate for their needs within the company to help guide the development of new offerings.

The best parts of this job

• You will be instrumental in shaping the future of leading tech companies by managing and growing key accounts. Your work directly influences our clients' success and, by extension, the innovation they bring to the market.
• This role offers abundant opportunities for professional development as you interact with high-level stakeholders, manage significant business challenges, and stay on the cutting edge of web technologies and trends.
• You will have the autonomy to build and manage your client relationships with the support of a company that values initiative and creative problem-solving.
• Building long-term relationships with clients means you’ll be an essential part of their journey, witnessing and contributing to their growth and success, which is a deeply satisfying experience.
• Working within the B2B technology space, especially with software, AI, and blockchain companies, ensures you are always engaged with exciting, forward-thinking industries.
• We pride ourselves on our inclusive, supportive, and high-achieving company culture, which not only drives business success but also makes Webstacks a great place to work.

The worst parts of this job

• The responsibility of managing relationships with high-value enterprise clients can be pressurized. Meeting sales targets and ensuring client satisfaction requires consistent performance under tight deadlines.
• You will often be faced with complex issues that require quick thinking and innovative solutions. The fast-paced nature of the tech industry can mean rapid changes in client needs and expectations.
• Working with large enterprises may involve navigating through layers of bureaucracy, which can slow down processes and require a high level of patience and strategic communication.
• Expectations from enterprise-level clients are high. They may demand quick turnarounds, bespoke solutions, and round-the-clock availability, which can be challenging to manage alongside other accounts.
• The tech industry evolves at a breakneck pace. Keeping up with the latest trends, technologies, and industry shifts is essential but can be overwhelming.
• Building and maintaining strong relationships requires emotional intelligence and stamina, as you'll need to manage not just the successes but also the disappointments and frustrations that come with any business relationship.

Preferred Qualifications

• 5+ years of account management at an agency within the B2B technology sector, particularly with software, AI, or blockchain companies.
• A strong understanding of web technologies, digital marketing strategies, and the ability to grasp and discuss complex technical concepts.
• Success partnering with and presenting to clients, managing their requests and implementing feedback.
• Experience in leading account teams or cross-functional projects to deliver outstanding client outcomes.
• Demonstrated ability in strategic planning and execution, with a keen analytical mind to assess complex situations.
• Advanced relationship-building skills, with a history of establishing and maintaining strong, long-lasting client partnerships.

Benefits And Perks

• Unlimited vacation policy
• Health, dental, and vision insurance
• Matched 401(k)
• Paid parental leave
• Macbook
• Constant growth and learning opportunities
• Work-life balance
• An energetic, motivating and fun culture that we can't wait for you to be apart of!