Strategy Lead, Customer Success- QSR Vertical

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Strategy Lead, Customer Success- QSR Vertical

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

About the role:

Dynamic Yield, by Mastercard is looking for an experienced Strategy Lead for the QSR vertical (Quick Service Restaurants). This role sits at a critical juncture between our sophisticated software and client success. This is a strategic role for someone who understands the ins and outs of technical data, has great customer relationship-building skills, and matching product capabilities to customers' business needs.

The QSR strategy lead creates, maintains and grows executive level, cross team relationships with QSR clients in order to increase the size, scope and success of the client programThe Strategy Lead must connect across internal teams, third-party vendors, and client stakeholders to facilitate business value.

Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

Our QSR target customers are some of the biggest in the world. This requires, on top of the above, complex relationship building and meeting the complex requirements of these enterprises.

Overview:

• Global lead for strategic implementation of DY, QSR • Owner of Executive relationships with QSR clients• Oversees Success of DY cross channel performance • Responsible for further embedding DY into new regions and channels

Tasks

• Maintains regular syncs with client executives and stakeholders across QSR clients• Works closely with clients to expand program across channels and regions • Works with product and customers to develop new features and concepts to implement in the QSR space• Serves as a CS resource for Sales to help with the acquisition of new QSR customers

• Monitors Weekly/Monthly/Quarterly performance figures and consults with internal stakeholders and clients on necessary adjustments to drive performance growth • Drives executive relationships and connections for DY across McDonalds regional and global teams • Achieves activation of French and German markets • Acheives activation of integration of DY into Mcdonalds Mobile app (GMA)

Partners with SessionM team help drive joint use cases and activations

KPIs • QSR DY performance (incremental revenue or RPU) • Successful introduction of DY into new regions and channels at McDonalds• Successful implementation of DY into onboarding QSRs

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.