Strategy & Operations Lead

Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday. The health and safety of Enova’s employees is our number one priority and all employees are required to be fully vaccinated for COVID-19.  Proof of vaccination will be requested regardless of work location, unless prohibited by applicable state law. Employees may request an exemption to the vaccination policy due to medical reasons, sincerely-held religious beliefs, or as otherwise permitted by applicable state law. 

Strategy and Operations Lead

You will report to: Head of Installment Lending

About the role:

As a Strategy & Operations Lead, you will directly support one of Enova’s consumer lending portfolios. You will tackle projects that ensure Enova is operating at peak performance and continuously improving so our customers can have the best possible experience. Projects can range from short-term immediate impact projects, like automating a business process, to long term strategic initiatives, such as a new product launch. The best part? Our team is big enough to have the resources to successfully scale the business, but small enough that a single team member has the autonomy to make a meaningful impact. That means you can make your mark. What you can expect:

• Creative, fast-paced, and demanding environment.
• Emphasis on innovation, optimization and data-driven decision making.
• Interaction with the executive team on a daily basis.
• Challenging work and opportunities to develop technical skills.
• High-growth team and company, which means ample opportunities for career advancement.
• Meritocracy, results driven environment. 

What you’ll be doing:

• Manage initiatives that focus on driving new projects, process improvements and customer experience enhancements.
• Serve as a senior member of the S&O team and be responsible for driving high impact projects.
• Be a strategic partner to business heads and help lead sessions around budgeting, strategy and planning.
• Anticipate bottlenecks, provide thought leadership around problem solving, prioritize and execute projects, balance business needs vs. technical constraints, and drive bottom line results.
• Assess the external competitive environment and recommend product and customer experience enhancements that allow Enova to remain the market leader in consumer lending
• Lead cross-functional and direct teams to drive high impact initiatives for S&O and Enova. 

We’re excited about you if you have:

• STEM undergraduate degree is preferred.
• MBA from a top tier university is preferred.
• 6+ years of tangible work experience dealing with process improvement, technology project delivery, management consulting or data analytics. 
• Excellent written and oral communication skills. 
• High energy, team player, creative thinker, and strategic influencer. 
• Maturity and good judgment, along with demonstrated experience in working with broad cross-functional teams. 

Our Strategy & Operations team:

Enova’s Strategy & Operation teams - or “S&O” as insiders commonly refer to them here - drive the business at both the operational and business levels. In addition to working cross functionally on the corporate side, S&Os work closely with our operations teams (think underwriting, application support, loan processing, collections or customer service) to ensure optimization and anticipate any bumps in the road. To do this, they dive deeper into our existing processes and ask themselves lots of questions like, why are we doing this that way? Why don’t we try this? And, likely the most important question, how is this going to affect the bottom line of our business?